Associate UX Researcher Job at Salesforce in Atlanta

About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn\'t a buzzword - it\'s a way of life. The world of work as we know it is changing and we\'re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce\'s core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You\'re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

Are you a UX researcher interested in creating meaningful people-driven digital experiences with a relentless focus on impact at scale and evangelizing the value of design? Are you fascinated by human behavior and curious about how organizational culture, context and technology connect? Then we\'d love to hear from you!

As an Associate UX Researcher, you\'ll be responsible for defining, leading, analyzing, and socializing UX research studies in close partnership with UX designers, senior UX researchers, UX strategist, and product managers. You\'ll scope, plan, recruit, execute and analyze all aspects of your research across all of our business organizations within Salesforce—bringing data-backed insights to solve business challenges that impact both our internal employees and external customer experience.

About Digital Enterprise Experience (DEX) UX Design

Digital Enterprise Experience (DEX) UX Design is an internal shared-services team within Salesforce, focused on employee experience across Salesforce\'s internal infrastructure, as well as go-to-market user experience across a suite of customer- and market-facing salesforce.com domains. We help our own internal business units, like Employee Success, Global Safety & Security, Sales, and Customer Success, recognize and adapt to change in their business landscape. DEX UX partners with its business stakeholders to chart a course towards a more robust, AI-driven digital future, through human-centered design.

As a shared services UX team, our typical UX workstreams combine elements of strategic advisory, visioning, user research, design strategy, ideation, storytelling, value propositions, workshop facilitation, rapid prototyping, end-user concept testing, and product design. Join us as we work to enable our employees and customers to live their best work lives.

If you\'re interested in...

• Projects and teammates that push you to grow by challenging your assumptions, skills, and knowledge
• Working on cross-disciplinary teams that balance business unit subject matter expertise, with a beginner\'s mind
• Experimenting and prototyping with emerging technologies to bring ideas to life in new ways
• Honing your storytelling craft to create engagement and conviction for stakeholders and customers
• Using research and design methods to catalyze change at the executive level
• ...we\'d like to hear from you!

Responsibilities

Basic Qualifications

Preferred Qualifications

About DET

From UX strategists and developers to product owners and architects, our DET team provides a suite of products and enterprise applications across the entire company that enable the success of Salesforce - both the company and the platform. Our employees, partners, and customers all expect an AI-enabled, consumer-grade experience at work, and DET delivers that through intentional, thoughtful use of Salesforce and vendor technologies. We create trusted, smart, scalable solutions for our customers - internally and externally - around the world.

Unleash Your Potential

When you join Salesforce, you\'ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we\'ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what\'s possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that\'s inclusive, and free from discrimination. Know your rights : workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link : https : / / www.salesforcebenefits.com.

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