Mail & Print Associate

Customer Service Rep

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.

About the Role :

As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work.

You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.

Essential Job Responsibilities :

• Enter job request details into automated systems accurately and efficiently.
• Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
• Perform verification tasks as required, checking for accuracy and identifying errors.
• Make corrective entries as indicated by verification results or other warnings.
• Troubleshoot problems as needed, escalating issues to supervisors when necessary.
• Operate peripheral equipment as part of the document production process.
• Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
• Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
• Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
• Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
• Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping / receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
• Engage in repetitive motion activities such as lifting, with the ability to lift up to 25 lbs.

Qualifications :

• High school diploma or equivalent.
• Proficiency in reading, writing, and speaking English.
• Ability to work at a computer for extended periods.
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Close vision and ability to focus are necessary for performing tasks accurately.
• Experience with data entry is desirable.
• Ability to engage in repetitive motion activities like twisting, bending, and climbing.
• Work schedule 10am-7pm.

The pay rate for this position starts at $22 / hr; however, the base pay rate offered may vary depending on job-related knowledge, skills, and experience.

Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and / or other benefits, dependent on the position offered.

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