Case Specialist
The Nagler GroupWorcester County, MA, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionParticipate in case consults, escalations, and case conferences. Contribute to teamwork, continuous feedback, and solutions that improve processes and outcomes. Commit to ongoing learning and professional development. Cultural sensitivity and linguistic competency. Understanding of social determinants of health and their connection to oral health. Empathy and non-judgmental approach to member-centered care. Knowledge of care coordination and navigation principles. Ability to work independently and collaboratively to meet deadlines. Strong communication, listening, and interpersonal skills. Professional demeanor when representing the program externally. Proficiency with Microsoft Office and computer systems. Strong organizational skills, with attention to documentation and time management. Bachelor’s degree in social work, human services, community health, or a related field (preferred). Experience in care coordination, case management, or community health navigation (health systems, Medicaid programs, or behavioral health preferred). Experience supporting populations facing barriers to care. Bilingual skills strongly preferred.
Key Responsibilities
Member Support & Navigation
- Build trusting relationships with members and meet them “where they are.”
- Assess oral health needs, social determinants of health, and barriers to care.
- Support members in following provider treatment plans and home care instructions.
- Assist members in locating dental providers, scheduling appointments, and arranging transportation or translation services.
- Help members understand available dental benefits.
- Address barriers such as dental phobia, behavioral health concerns, or lack of knowledge about oral health.
- Provide in-person support when appropriate.
- Collaborate with referral sources (health systems, state agencies, community organizations) to co-manage oral, medical, and behavioral health needs.
- Refer members to social services to reduce external barriers to care.
- Document all actions in the care coordination platform according to program standards.
Collaboration & Development
Skills & Attributes
Qualifications
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Case Specialist • Worcester County, MA, United States
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