Operations Manager

Company Details

Berkley Construction Solutions (BCS) offers lead and excess liability capacity to the commercial construction industry. Our team of dedicated, experienced excess construction specialists underwrites practice and project business for medium to large contractors across the U.

S. At BCS our guiding principles are authenticity, trust and passion. The team culture is inclusive, high energy, and fun.

Company URL : https : / / www.berkleycs.com /

The company is an equal opportunity employer.

Responsibilities

The Operations Manager is involved in all aspects of underwriting operations. This position will report to the Chief Information Officer and will assist the BCS Executive Team with executing their strategic vision for bringing together underwriting and technology.

The ideal candidate will thrive in a fast paced "start-up" environment and will apply advanced business and workflow knowledge to lead the organization's functional and operational initiatives.

They will manage the full reporting process, including data collection, database design, and dashboard / report creation.

The duties and responsibilities will evolve as the business develops.

• Leading the transition from manual processes into integrated underwriting solutions.
• Responsible for the processes associated with policyholder service and support activities.
• Create and update formalized Operations Guidelines, Best Practices documentation, updates, and metrics.
• Identify enhancements to operational procedures to improve performance and reduce technical or operational difficulties.
• Assist with establishing and managing relationships with all third-party vendors and internal stakeholders.
• Work closely with the Business Analyst team to foster ideas to improve efficiencies with our processes and product and assist in prioritizing project work.
• Coordinate and / or perform compliance functions as identified.
• Maintain controls that verify the integrity of al systems, processes, and data.
• Manage strategic data initiatives including :
• Data analysis to identify areas for process improvement, innovation, and opportunities for operational efficiency and synergy.
• Facilitating internal report design and delivery using Power BI.
• Directing data fluency initiatives and integrations across all BCS departments.
• Researching and solving data integrity issues.
• Other duties, as assigned.

Qualifications

• Strong customer service skills and ability to develop and maintain quality relationships with internal customers, such as underwriters and underwriting assistants, internal IT, claims, finance, premium audit personnel as well as external partners at BTS, third-party vendors and with other WRBC Operating Units, as needed.
• Knowledge of InsurTech and advanced technological environment, including Generative AI, Large Language Models, Intelligent Automation, and API frameworks.
• Continuous improvement mindset.
• Ability to research rules, manuals, and problem solve for solutions.

Education Requirement

Bachelor's degree in Business or related field, required, Master's degree, preferred

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role;

the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role