Bilingual Health Navigator (CHW, BHPP, Case Manager)

Job Description

Job Description

Description : About the Company :

About the Company :

Gellert Health is a caring, diverse, and compassionate team whose mission is to Bring Care Back to Healthcare. Our core values are kindness, integrity, and quality.

We provide a concierge level of health navigation and advocacy to the most vulnerable and underserved populations. We are committed to treating all our patients and staff with dignity and respect, and this high standard of care for each other is a valuable part of our culture.

What is Health Navigation?

Health Navigation is the process of advocating for and guiding a patient through the medical and behavioral health system.

We provide one-on-one assistance with appointments, medications, and health literacy. The average case load is approximately 15-25 patients per Navigator , based on the level of care and service required for the patients.

Gellert Health provides our patients with holistic and patient-centered assistance to access the care they need, which may include finding a healthcare provider, attending medical appointments together, understanding insurance coverage, and helping the patients better manage their medications and chronic conditions.

By providing targeted support and guidance, we help our patients access timely and quality care. The ultimate goal of our program is to help patients receive the best possible care, and to improve their well-being.

Please apply only if you are able and willing to meet the job requirements. This position requires the use of your personal vehicle to commute to transport your patient to and from appointments when needed.

Not all your patients will require you to transport them directly, however, this remains an important requirement of the job to be ready and willing to do so.

For this reason, you must have a valid AZ driver's license, registration and appropriate level of auto insurance. The company provides a generous auto-allowance to be used towards fuel and maintenance.

Navigator Role and Responsibilities :

• Schedule healthcare appointments with patient
• Attend appointments with patient
• Keep track of patient’s medications and refills
• Document all appointment and patient information in an Electronic Medical Record
• Relay information from one provider to the other for continuity of care
• Help to prevent duplicative services and testing
• Increase utilization of preventative services, decrease ED use
• Work day-to-day on patient goals
• Connect patient to SDOH providers
• Improve day-to-day safety of patients' living environment
• Transport patient to critical appointments in personal vehicle

Training :

Gellert Health provides a comprehensive training program. Each navigator undergoes 3 weeks of paid classroom and in-field training prior to navigating.

Following training and job shadowing, the newly qualified Navigator will be ready to navigate patients successfully while embracing the company’s values of kindness, integrity and quality.

The Classroom Training also emphasizes what is at the heart of what we do, a passion for helping others. The navigators receive ongoing continuing education and training on a weekly basis through individual and group supervision.

What skills you’ll bring to us :

• Enjoys helping others
• Organized, resourceful, self-disciplined and motivated
• Friendly, kind and ability to work well with others in a team
• Good listener, with empathy and compassion
• Computer skills, able to work on laptops and comfortably navigate business applications such as Microsoft Office, and the EMR.
• Ability to communicate professionally and proficiently in English (written and spoken)

Pay : Salary Range of $45,000 to $50,000A rewarding career Path that starts from being a Navigator to Certified Navigator to Lead Navigator, with pay increases commensurate with increased responsibility.

Benefits : Medical, Dental, and Vision Insurance, 401K with 3.5% Employer Match, 11 Paid Holidays and 2 Weeks PTO.

Unique growth opportunities : To reward strong contributions, growth and performance, the company offers pay increase opportunities within the first year of employment, including a generous Longevity Bonus program.

Successful Navigators have Previously Held Positions As :

• Behavioral Health Technician (BHT)
• Care Specialist
• Case Manager
• Certified Nursing Assistant (CNA)
• Community Health Worker (CHW)
• Healthcare Coach
• Home Health Aide
• Medical Assistant (MA)
• Pre-Med or Pre-Nursing Students
• Gap-Year Students
• Social Work or Psychology Masters Students
• Public Health Masters Students
• Residential Care Worker

Equal Opportunity Employer :

Gellert Health prides itself on being more than an equal opportunity employer. We actively seek to recruit a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support our mission.

Gellert Health does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, and / or any other protected characteristics.

Gellert Health is an affirmative action, equal-opportunity employer. We participate in Good Hire, require background checks and Urine Drug Screenings from all of our team members and are committed to providing a safe, healthy, and efficient work environment for our employees, patients, and community.

The Health Navigator is a Safety-sensitive position that Gellert Health in good faith believes could affect the safety or health of the employee performing the task or others.

Requirements :

This position requires the use of your personal vehicle to commute to transport your patient to and from appointments when needed.

Not all your patients will require you to transport them directly, however, this remains an important requirement of the job to be ready and willing to do so.

For this reason, you must have a valid AZ driver's license, registration and appropriate level of auto insurance. The company provides a generous auto-allowance to be used towards fuel and maintenance.

Requirements :

• Bi-lingual Spanish speaking. Bi-lingual Spanish speaking Navigators may qualify to receive an incremental increase in pay after the introductory period, upon demonstration of their desire and ability to work competently with Spanish speaking patients.
• Full-time position Monday- Friday (8am-5pm with a 1-hour lunch break)
• Associate's Degree or Bachelor's Degree in a related field; or High School / GED plus demonstrated relevant experience in medical or behavioral health field.
• 21+ years old with a current Arizona’s driver’s license with 39 months clear MVR, a four-door car, and auto insurance.
• Able to drive patients to and from appointments in their personal car
• Ability to successfully pass a criminal background check.
• Ability to successfully pass a 10-panel drug test. This consists of testing negative for : Methadone, Methaqualone, Benzodiazepines, Barbiturates, PCP, Propoxyphene, Opiates, Amphetamines, Cocaine, Marijuana.
• Excellent oral and written communication skills, and proficient typing skills.
• AZ Fingerprint Card
• CPR / First Aid certification
• TB Test / Flu Shot - Exceptions may be discussed

Preferred :

• Preferred - experience working with culturally diverse and vulnerable populations.
14 days ago