Asset Call Center Associate - Jamaica Queens- $17.00 to $20.00

Job Description

Job Description

Become a part of the Pay O Matic Team!

What We're Looking For : Loss Prevention (LP) and Check Verification (CV). Associates who can provide primary support to the Collections Department, and secondary support to the Check Verification

Key responsibilities

• Perform collection calls and / or correspondence in a fast-paced goal-oriented collections department.
• Provide customer service regarding collection issues; resolve client discrepancies. Responsible for monitoring and maintaining assigned accounts.
• Accountable for reducing delinquency for assigned accounts.
• Answers and screens telephone calls in a professional and timely manner; and takes accurate messages with a high degree of professionalism and courtesy.
• Distributes daily internal / external mail and overnight packages; sends and distributes faxes.
• Composes, types, and distributes professional correspondence and memorandums, e-mails, and faxes, using individual initiative and as assigned.
• Assists in development and implementation of department systems and procedures as needed.
• Performs general clerical duties including but not limited to filing, photocopying, mailing and the like.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Conducts research on source documents (returned checks) and compiles researched data.
• Organizes received data and source documents; identifies data to be entered.
• Interfaces with appropriate staff to resolve questions, inconsistencies, or missing data.
• Enters data in alphabetic, numeric, or symbolic form into computer following established guidelines and procedures.
• Proofs data entered against source documents; makes necessary corrections.
• Organizes and records work completed.
• Follows established guidelines or staff requirements to appropriately handle source documents; files, distributes, or returns source documents after data has been entered.
• Responds to staff members inquiries regarding data entered or source documents.
• Learn the Check Verification policies and procedures to effectively provide support to the CV Department.
• Perform other assigned tasks and duties necessary to support the LP and CV Departments.

Qualifications :

• At least 6 months of check cashing or banking experience
• Excellent verbal and written communication skills.
• Proficient on Microsoft Office and File Maker Pro.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Strong interpersonal skills.
• Ability to understand and follow written and verbal instructions.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Ability to work independently and as a member of various teams and committees.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail.
• Demonstrated ability to plan and organize projects.
• Bilingual Spanish and English Preferred

Physical / mental requirements :

• While performing the duties of this job, the employee is frequently required to do the following :
• Sit for prolonged periods.
• Perform repetitive motion.
• Coordinate multiple tasks simultaneously.

Work environment :

• Ability to work a flexible schedule, on any of the seven days of the week, which may include weekends and holidays between 8 : 00 am - 8 : 00 pm.
• Will be working in both the Loss Prevention and Check Verification Departments.
• Will be primarily working in the Loss Prevention Departments and occasionally may supporting the Check Verification Departments.

Diversity, Equity, and Inclusion Statement

At POM, we strive to create and continually grow as a company where all employees can be their authentic selves. We are committed to recruiting, hiring, and retaining employees from different backgrounds, viewpoints, and experiences.

Our strength is our diversity, and we are dedicated to continuously reflect upon, and evolve our efforts to maintain a diverse, equitable and inclusive ecosystem.

Equal Opportunity Employment Statement

Pay-O-Matic is an Equal Opportunity Employer and does not discriminate based on race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

• Physical / mental requirements :
• While performing the duties of this job, the employee is frequently required to do the following :
• Sit for prolonged periods.
• Perform repetitive motion.
• Coordinate multiple tasks simultaneously.

Work environment :

• Ability to work a flexible schedule, on any of the seven days of the week, which may include weekends and holidays between 8 : 00 am - 8 : 00 pm.
• Will be working in both the Loss Prevention and Check Verification Departments.
• Will be primarily working in the Loss Prevention Departments and occasionally may supporting the Check Verification Departments.

Diversity, Equity, and Inclusion Statement

At POM, we strive to create and continually grow as a company where all employees can be their authentic selves. We are committed to recruiting, hiring, and retaining employees from different backgrounds, viewpoints, and experiences.

Our strength is our diversity, and we are dedicated to continuously reflect upon, and evolve our efforts to maintain a diverse, equitable and inclusive ecosystem.