General Summary :
KEEN Garage Retail Sales Associates are the front face of our brand. These individuals provide brand and product knowledge, along with service and selling excellence in our store, with a creative, unique approach, and bring what we call the KEEN Factor.
Key Responsibilities :
- Be an ambassador of the KEEN brand and bring your unique style and passions to the KEEN customer
- Listen to understand the needs of the consumer
- Demonstrate product expertise and sales confidence
- Provide exceptional customer service with a fan first approach ensuring no fan is left out of the fun KEEN Garage experience
- Facilitate any post-purchase product resolution, and accommodate all customers’ needs
- Facilitate consumer warranties on a case-by-case basis
- Ability to maintain the merchandise to KEEN's high standards
- Help facilitate and encourage customers to engage in store events
- May be accountable for store opening and closing duties including cash management and banking deposits
- Utilize the point of sale system
- Help in inventory movement and organization
Leadership / Cultural Responsibilities :
- Contribute to an environment of trust and mutual respect
- Maintain a strong commitment to teamwork and concern for others
- Seek growth and learning opportunities
- Use effective communication and listening skills
- Exhibit a high level of personal responsibility and ownership
- Self-motivated to drive a problem through to resolution
- Continued commitment to the success of projects and day-to-day operations
Qualifications :
- Previous retail or customer service experience preferred
- Demonstrated ability to be a strong team player
- Availability and flexibility to work weekends, evenings, and holiday shifts
- Ability to learn, retain, and communicate product knowledge
- Strong interpersonal and verbal communication skills
- Sound judgment and problem solving skills
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