Customer Service Representative
Job Description
Job Description
We are looking for a diligent Customer Service Representative to join our team in the industry, located in Danvers, Massachusetts.
As a Customer Service Representative, you will be responsible for managing customer interactions, resolving inquiries, and maintaining accurate customer records.
This role offers a long-term contract employment opportunity, where you will play a crucial role in maintaining customer satisfaction and achieving team targets.
Responsibilities
- Manage inbound and outbound customer interactions in a timely and efficient manner
- Identify customer needs, clarify information, and provide appropriate solutions
- Maintain comprehensive records of customer interactions in our database
- Build sustainable relationships with customers by going the extra mile to ensure issue resolution
- Become proficient with our call tracking system through continuous learning
- Efficiently process customer credit applications
- Keep track of customer accounts and take necessary action when required
- Develop a strong understanding of the Call Center Customer Service and MS Office skills
- Work collaboratively with service personnel to direct customer issues and complaints
- Strive to meet personal and team qualitative and quantitative targets.
- Prior experience of at least 2 years as a Customer Service Representative or similar role
- Proficiency in using MS Office suite, including Word, Excel, PowerPoint, and Outlook
- Prior experience in a call center environment is highly desirable
- Excellent verbal and written communication skills
- Ability to handle multiple tasks and prioritize work
- Proven problem-solving and decision-making skills
- Ability to work in a fast-paced environment and adapt to changes
- Strong interpersonal skills to interact effectively with customers
- High level of attention to detail and accuracy
- Willingness to work flexible hours, including weekends if required
- High school diploma or equivalent; higher degree in a relevant discipline will be appreciated.
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