Corporate Receptionist

Job Description

Job Description

Summary :

Provides receptionist assistance for corporate office and meets and greets visitors to Bonney-Watson facilities and provides assistance to visitors by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responsible for opening and closing the facility.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Updates and distributes the daily schedule once in the morning and updates the schedule in the afternoon and distributes.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Escorts visitors to the staterooms, chapel area or other areas of the facility as needed.

Maintains an awareness of the whereabouts of visitors.

• Receives, sorts, and routes mail, and maintains and routes publications.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Accepts / processes payments on accounts and payments received during daily arrangements from clients and issues receipts.
• Communicates the requests of visitors to funeral directors, family service staff, or other appropriate staff members.
• Ensures all conference rooms and reception area are stocked with supplies.
• Facilitates effective coordination of the arrangement offices. Collects personal effects delivered by client families; completes the personal effects form and routes to the funeral director.
• Serves as an assistant to the Manager with secretarial tasks, including but not limited to typing correspondence and distributing documents.
• Reviews, balances, and interprets computer reports, and makes corrections.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience

High school graduate or equivalent and two to three years of related experience and / or training; or equivalent combination of education and experience.

Language Ability

Ability to read and comprehend documents such as procedure manuals, and instructions. Ability to write simple correspondence.

Ability to read and write routine reports and compose short correspondence. Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Knowledge of basic computer skills including Word and Excel.

Certificates and Licenses

None required.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is in a standard office environment with desktop business equipment and frequent telephone calls. Noise level is moderate.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel;

reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and / or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This position is in a standard office environment with desktop business equipment and frequent telephone calls. Noise level is moderate.

Benefits :

Medical, dental and vision coverage; HSA Voluntary contributions and Limited Flexible Spending Accounts; long-term disability insurance;

EAP assistance; and COBRA Eligibility, subject to the terms of the applicable benefit plan.

• Supplemental plans such as, Life, Short Term Disability and Accident insurance, Additional Employee Life / AD&D and Dependent Life / AD&D may be available as voluntary plans.
• 401(k) savings & profit-sharing plan, subject to the terms of the applicable benefit plan.
• Vacation Time Off : Eligible for employees that work 30 hours or more each week. Vacation accrual begins on the first day of work.

Hours are accrued bi-weekly depending on your years of service.

Length of Service

Bi-weekly Accrual Rate

Annual Accrual

Maximum Accrual

1st day - 5 years

3.07 hours

80 hours

160 hours

5 years, 1 day - 15 years

4.61 hours

120 hours

240 hours

15 years, 1 day +

6.15 hours

160 hours

320 hours

Paid Sick and Safe Leave Policy : Full-Time Employees working a minimum of 30 hours are eligible for 80 hours of PSSL per year, which accrues at a rate of 3.

077 hours each pay period.

• Holidays : 8 paid days, but open during certain holidays as stated below :
• Washington Memorial Park & Mortuary : Open on all holidays except New Year’s Day, Thanksgiving Day and Christmas Day.
• Satellite Locations : Closed on all holidays except President’s Day and Veteran’s Day when they will maintain regularly scheduled business hours.
• Employees who work holidays may take another day off with prior approval.

Other compensation : Employees have the opportunity to earn :

• Monthly bonus under the Company’s Quarterly Incentive Plan, subject to Plan eligibility requirements.
• Educational Development : The Company encourages career development and may help support your participation in educational courses, seminars, and conferences when deemed to make a direct contribution to job development.

Eligibility and prior approval are required.

• Employee Referral Program : Employees may receive an Employee Referral payment upon the referral and hire of a job candidate filling an open position with the Company, subject to the Program’s eligibility requirements.
• At-Need Funeral and Cemetery Benefits : Following six months of continuous service in good standing, employees may be eligible for at-need funeral and cemetery benefits.
• Pre-Need Cemetery Benefits : Following three years of continuous service in good standing, employees may be eligible for pre-need cemetery benefits.
16 days ago