About SutherlandArtificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success.
For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless as a service model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.
We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
SutherlandUnlocking digital performance. Delivering measurable results.We're Sutherland, and we are seeking attentive, goal-oriented individuals to support the expanding needs of one of our largest health insurance company customers.
In this role, you will be responsible for the following : · Delivering an exceptional customer experience by responding to incoming calls from Members with Medicaid Insurance to assist with simple and complex inquiries· In times of high call volumes, phone calls may be received back-to-back with an All Hands-on Deck approachDuties & ResponsibilitiesBilling Inquiries & ComplaintsAuthorizationsStatus InquiriesUtilization Management InquiriesEligibility and BenefitsStatus InquiriesInterpreting Medical Benefit GridsUpdating Primary Care PhysiciansAssisting Members to Find Appropriate Doctors / SpecialistsMotive Care / Transportation InquiriesDocumentationMember Inquiries & Specific DetailsUpdating Newborn Child InformationInformation provided on the phone callRouting PathwaysSelf-Service OptionWhen you join us, you’ll enjoy : Competitive pay rate of $17 / hourMedical, dental and vision benefitsPaid trainingGlobal Flexible Vacation Policy after trainingCompany-provided equipmentAdvancement opportunities 80% of our frontline leaders have been promoted from withinMonthly rewards & recognition programsEmployee DiscountsEAP & Health and Wellness programs including a personal trainer dedicated to SutherlandWeekday schedule, Monday-Friday, 8AM-8PM ESTRequired QualificationsHigh School Diploma or equivalent1-2 years of experience working in a high-volume call center environment as a customer service representativeEffective verbal and written communication skillsStrong typing and analytical abilities35-40 words per minute typingActive listening and problem-solving abilitiesSoft skills and a positive attitudeMulti-tasking skills with a strong attention to detailSufficient Internet speeds while connected to a Remote Desktop Session (10MB Download / 2MB Upload)Ability to adhere to a mandatory script for call flowEffective communication in a virtual chat environmentTime Management skillsQuiet and distraction-free dedicated workspaceSchedule adherence Be present and on-timePreferred Qualifications1-2 years of experience in a medical office setting1-2 years of experience with healthcare insuranceMedicaid experience highly favored1-2 years of experience with billing or coding1-2 years of experience with back-end processingIMPORTANT NOTE : This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.
About UsSutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve.
We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.
EEOC and Veteran DocumentationDuring employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees.
The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements.
Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional.
If you choose to volunteer the requested information, please note that allAdministrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note : YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.#SPEEOC and Veteran DocumentationDuring employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees.
The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements.
Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional.
If you choose to volunteer the requested information, please note that allAdministrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note : YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Bilingual Principal Clinician-English/Spanish (Remote)
Intermediate or advanced proficiency in English required, advanced proficiency in Spanish is highly preferred. WCG's clinical solutions are built on a foundation of best-in-class clinical services companies. Utilize technology required to conduct remote assessments. Master's degree conferred by a cl...
Remote Customer Service Representative - North Carolina
Respond to inbound digital communication from customers in a friendly manner and handle each customer as if they were the ONLY customer. The Customer Advocates are responsible for maintaining customer satisfaction through inbound/outbound phone calls, email support tickets, chats, forums, and any ot...
Spanish<>English Bilingual Interpreter (Remote)
Spanish bilinguals at all levels with demonstrated experience utilizing their bilingual skills in a professional setting. After training, Spanish Interpreters will be expected to demonstrate excellent customer service practices, communicate all information clearly and accurately, and adhere to work ...
Spanish Bilingual Customer Service Representative - Work from Home
Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services. Spanish bilinguals must be proficient in English. In this role, you will take your exemplary customer service skills, patience, understan...
Bilingual Customer Service Advisor
Bilingual in written and spoken Spanish and English (equivalent to English fluency of CEF B2 level or above). Bilingual Customer Service Advisor. We are looking for talented Customer Service Advisors to join our team. Must be able to work from home with the following internet requirements: High-spee...
Looking For PhoneLive ChatEmail Remote Based Customer Service Agents
As a Remote Customer Service Agent you will be responsible for providing exceptional customer service to our clients through phone live chat and email communication channels. We are currently seeking highly motivated and customerfocused individuals to join our team as Remote Customer Service Agents....
Bilingual Leasing Consultant at Duke Manor
Bilingual (English/Spanish) candidate preferred. General Services Corporation (GSC) is hiring! Great Service Consistently…. Provide excellent customer service to all residents, prospects, applicants, internal associates, and external. At least 1+ year experience in sales and customer service. ...
Remote Customer Service Representative 50k-60k/Year - Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Customer Service Representative - Intuit (Remote)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative REMOTE WORK
Meet personal/customer service team sales targets and call handling quotas. Keep records of customer interactions, process customer accounts and file documents. Proven customer support experience or experience as a Client Service Representative. To do well in this role you need to be able to re...