IT Manager
GTN is seeking an experienced, hands-on IT Manager to lead the establishment of our next generation of IT systems support that accelerates our use of major commercial business applications located in Donna, TX.
The IT Manager reports directly to the President of and will provide strategic IT planning, transform our current IT team to meet our growing business needs, and provide daily oversight of IT service delivery and performance to our business.
In this role, the IT Manager will provide planning, budgeting, service provider selection and oversight, and staff hiring as approved in the IT Strategic Plan.
The IT Manager is responsible for managing all aspects of IT and Network Infrastructure, which currently includes :
- 70 desktops / laptops
- 6 Servers
- 2 Central Offices
- 6 Remote Offices
- Cisco Meraki VPN Wide Area Network
The IT Manager will also oversee our current IT service provider.
IT Manager Skills
- Expert knowledge of IT best practices, policies, and regulations.
- Demonstrated experience in hands-on management of Microsoft client / server technology and network architecture.
- In-depth understanding of Cybersecurity.
- Experience with software development and database management in a Microsoft Environment a plus.
- Demonstrated excellent communication, including writing, speaking, and active listening.
- Strong problem-solving, critical thinking, and decision-making skills
- Advanced leadership and conflict management skills.
- Strong sense of Customer service using well developed interpersonal skills.
- Excellent attention to detail.
- Great project management skills, including organization, planning, time management and prioritization
IT Manager Responsibilities
- Setup of all IT Systems.
- Help Desk and User Support.
- Maintenance and Updates of all IT Systems and Phone Systems
- Hardware Inventory Tracking
- Software Licensing Tracking and Management
- Cyber Security Management (VPN, Antivirus, Email Filters, and Cyber Security Training)
- Server Management (Windows Server on VMWare)
- Desktop / Laptop Management (Windows and Apple OS)
- Solid experience in IT Software Management and Administration of the following : Windows Server and Active Directory Windows and Apple Desktops OS Microsoft 365 Microsoft SQL Server Ring Central
- Business System administration with experience in the following Systems a plus : Loan Servicing Soft HubSpot Quickbooks
- Backup and Recovery for all on-premises databases and files
- IT Outage Management recovery and restoration
- Remote Office Setup and Management
- New IT Systems Procurement and Rollout
- Team member hiring per approved plans
- Team member performance management
- Selection and oversight of external IT service providers
- Managing IT expenses within approved budgets.
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