Assistant Operations Manager

Summary

At Schahet Hotels we want our guests to relax and be themselves which means we need you to:

·       Be you by being natural, professional and personable in the way you are with people

·       Get ready by taking notice and using your knowledge so that you are prepared for anything

·       Show you care by being thoughtful in the way you welcome and connect with guests

·       Take action by showing initiative, taking ownership and going the extra mile

·       Treat all others with Respect, treating guests and fellow associates the way you want to be treated

·       Demonstrate Integrity in all you do. Seek to always do the right thing, whether working in a group, team, or alone.

·       Always be at the Service of our guest as well as fellow associates or managers. We believe that Service is making the reach to help or be of Service to all.

·       Celebrate successes. Show Excitement in your work, the way you smile and greet others, the good news of others successes or awards. Participate in group and team activities either by your active support and participation or by your presence in the group.

The Assistant General Manager is the second in command of the hotel. The AGM assist the GM in managing all operations of the hotel in accordance with brand standards and corporate values to achieve a friendly and professional atmosphere. Responsible for monitoring and answering all Social Media reports, the AGM is in charge of the hotel in the absence of the GM. He/she takes the leadership role in insuring the values of Respect, Integrity, Service, and Excitement is in place at all times.

Essential Duties & Responsibilities: Answers directly to the General Manager. Supervises and oversees all hotel associates in cooperation with the GM.

Primary duties include:

·       Insuring Guest Survey scores are above Brand system average and takes action when necessary to correct them. May put into place action plans, use coaching, counseling techniques to insure the highest possible score is obtained.

·       Supervises Guest Service, working with GSM and GSRs to insure proper procedures are in place and service to guest is excellent.

·       Works with Executive Housekeeper, GSM, and Chief Engineer to take insure any issues are taken care of immediately and that tools are in place to do so.

·       Assists in Hiring and Separation decisions/procedures

·       Attends Breakfast, meetings and interacts with guests as required

·       Is involved in all interviewing of candidates for any position of the hotel.

Other Duties

·       Works in any department as needed in the absence of the department head or if department requires additional support

·       Leads the orientation of new associates including, property tours, training programs, and all other aspects of new hire support.

·       Assist GM with payroll, Human resources and Time and Labor

·       Works with all department heads with scheduling, training, supplies, compliance and process improvements

·       Daily guestroom and property inspections

·       Assist in the preparation and follow up of Sales and Marketing Plan, Budget and month end reporting.

·       Sees that all request of Corporate Office are met on time.

·       Any other duties that may arise during the operation of the hotel.

Qualifications

·       College Degree in Hospitality management or equivalent.

·       Must have at least two years of hotel experience as a sales manager, guest service manager or operations manager.

Supervisory Responsibilities: Oversees and supervises all associates on the property reporting only to the General Manger. In full service properties or properties having a DOS in place the DOS reports to the General Manager.

Physical Demands

·       Must be able to drive, walk, speak, hear, see and do moderate physical activity as required. Must be able to communicate professional in English both oral and written.

·       A reasonable accommodation will be made for otherwise qualified individuals with disability

Training: Must meet all Brand and Corporate training as required in a timely manner

Decision Making

·       The AGM may make any and all decisions necessary for the successful operation of the hotel in the absence of the GM.

·       The AGM has no authority to sign contracts or bind the hotel to any agreement other than that which the corporate office has allowed by written policy. This would include those of a sales, banquet, or meeting room nature only.

Financial Responsibilities: The AGM is responsible for the achievement of top line revenues and bottom line profits as outlined in the Sales and Marketing Plan and on the Hotel Budget. He/she is responsible for any cash signed for and is to see that all bank deposits are completed daily.

Communication: Must be able to communicate professionally in English both written and Oral. Must be able to use a computer, use Microsoft Office, Sales Pro and be able to learn other tools should they become available.

Results of Action

·       Hotel achieves budget top line and bottom line goals

·       Guest’s survey score goals are exceeded

·       Property Associate Morale is high

·       Associate turnover is low

·       Property is among the top 10% on Trip Advisor

Equipment Used: Computer, Phone, Copy machine, fax, scan, two-way radio, mop, broom, laundry equipment, washer, dryer, iron.

Work Environment: Friendly, Professional, Exciting. A Culture that excels in Associate Development, Guest Experience and Investor Return.

The Assistant General Manager Must be willing and able to act as General Manger in his/her absence