ELECTRICAL FIELD SERVICE TECHNICIAN

Job Description

Job Description

About Wood-Mizer

Wood-Mizer is the world's largest manufacturer of portable sawmills, with over 100,000 mills sold in more than 100 countries.

Wood-Mizer provides forestry and timber professionals around the world with a complete line of narrowband portable and industrial sawmills, wideband sawmilling equipment, resaws, edgers, kilns, molders / planers, firewood processing equipment, pallet recycling equipment, material handling equipment, bandsaw blades, and blade maintenance equipment.

Our Culture and Values

Wood-Mizer is dedicated to customer and employee-owner success, putting compassion and faith at the heart of the business, and committing to providing high-quality equipment that makes a positive difference in people's lives.

Wood-Mizer is a 100% employee-owned company that believes every mill owner is an extension of our Wood-Mizer family - a philosophy that makes both our customers and employee-owners feel at ease.

What Makes Wood-Mizer Stand-Out

Wood-Mizer believes that investing in people is an investment in the future. As a result, we provide a variety of benefits to ensure that our employees-owners are healthy and happy so that we can all grow, learn, and innovate together.

• Equity : Through our ESOP, you can become a 100% owner and receive Wood-Mizer stock (Employee Stock Ownership Plan).
• Retirement : Matching funds in a 401k.
• Bonuses : Discretionary Bonus available monthly.
• Pay Options : We provide several methods for receiving biweekly payments, as well as the option for Wages On-Demand, which allows you to receive earned wages on a daily basis.
• Paid Time Off : PTO accrual begins with the first paycheck, with immediate eligibility for paid holidays, personal marriage, birth / adoption, and other events.
• FREE Health Care Access : We provide FREE access to Wood-Mizer’s Health Care Clinics by Marathon Health if you are covered by our health insurance.
• Insurance : Health, dental, vision, life insurance paid by the company, supplemental life insurance, and short- and long-term disability are all available.
• Workplace Giving Programs : Employee-owners who serve the community / those in need through monetary donations and hands-on work are eligible for a variety of benefits.
• Tuition Reimbursement : Wood-Mizer offers a generous tuition reimbursement program to help you achieve your long-term career goals.
• Annual Allowances : Employee-owners receive reimbursement for the cost of their own safety boots and safety glasses. Each year, they are also given money to spend on Wood-Mizer apparel and swag.
• Other Rewards : Companywide celebrations, company outings, complimentary coffee stations and fruit, gift cards for your birthday and anniversary, referral reward program, discounted shipping rate, and much more!

A Brief Overview

As an Electrical Service Technician, you will work with customers to troubleshoot electrical equipment issues, create solutions, and ensure a smooth interaction, all while upholding the integrity of Wood-Mizer's core values.

Additionally, when a customer service call or defect occurs in the field system or over the phone, you will analyze, find, and fix electrical problems.

Locations

Indianapolis or Batesville, IN

What you will do

• Troubleshoot High-voltage and low-voltage DC equipment; up to 480-voltage AC.
• Interfaces with customers regarding technical and electrical aspects of the organization's products or services.
• Relays customer feedback regarding products to appropriate personnel in sales, quality assurance, and product management.
• Provides problem resolution and troubleshooting to customers over the telephone and in the field.
• Assists with product updates.
• Determines the best method to resolve complex technical and electrical issues to ensure customer satisfaction while ensuring customer satisfaction and adherence to the organization's policies.
• Provides guidance, training, and instruction to non-technical representatives.
• Make service calls or deliveries to Wood-Mizer customers.
• Conduct product demonstrations for the sales department at commercial and industrial shows.
• Manage return merchandise authorizations (RMAs) within cycle-time goals.
• Train customers in an individual, classroom or on location setting
• Determines parts to order for repairs and timeliness of need and documents service-related activities.
• Assist with equipment installation.
• Complete Certification material as required.
• Able to meet minimum DOT requirements.
• Maintain DOT requirements (log books, etc ).
• 20% travel is required. Weekends may be included. Travel will be mostly domestic, but on occasion, internationally.

Education Qualifications

• High School Diploma High School Education or Equivalent. Req
• Trade School Certificate Electronics or any related field. Pref

Experience Qualifications

• 1-3 years Prior experience in customer service areas and working with the public Required
• 1-3 years Prior Experience with service in the manufacturing field or similar field. Preferred

Skills and Abilities

• Mechanical Aptitude (High proficiency)
• Must be willing to travel (High proficiency)
• 12 volt DC electrical knowledge and experience. (High proficiency)
• High-Volt AC Electrical experience. (High proficiency)
• Knowledgeable in the operations of PLC’s. (High proficiency)
• Knowledge of Hydraulic Systems : Must understand fluid flow inside a closed system. (Medium proficiency)
• Typing skills, telephone skills, and computer literacy (Medium proficiency)
• Working knowledge of Word and Excel. (Medium proficiency)

Licenses and Certifications

Drivers License - MDOT Medical Physical Required

If you want a career, not just a job, apply today and learn how Wood-Mizer employee-owners are making a difference around the world!

Wood-Mizer offers equal employment opportunities to all employees and job applicants and prohibits all forms of discrimination and harassment, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.