Clinical Intake & Referral Manager (LCSW-C or LCPC)

Essential Functions :

The Clinical Intake & Referral Manager oversees the Intake & Referral Department and works collaboratively with other clinical departments within the agency to ensure client services are appropriate from initiation to ongoing treatment assignment.

The Clinical Intake & Referral Manager is responsible for oversight of the Intake & Referral Department, which is responsible for all referral related tasks and inquiries, tracking, reporting, and management of therapists that are on the agency intake team.

Additionally, the Clinical Intake & Referral Manager oversees is responsible for communicating with internal departments, external stakeholders, and providing insight into the larger scale picture of new clients and referrals that occur within BTST Services.

• Recruits, hire, and train staff in the Intake & Referral Department
• Oversee weekly intake team meetings and manage the workflow of intake and authorization assignment and completion.
• Provide clinical consultation and diagnostic review as needed for intake team members
• Track and manage the caseloads of intake therapist and ensure accountability of all intake team member responsibilities.
• Manage incoming and completion of intakes assigned within the department
• Initiate and maintain communication with clinical directors and supervisors as needed to ensure communication and accountability of intake team members
• Maintain communication with internal an external stakeholders related to OMHC services and referral / client status and updates
• Completion of monthly KPI and Data tracking
• Oversight of departmental tasks, including but not limited to : accepting and processing new referrals, collaboration with community partners, coordination of care, authorizations,
• Complete all staff performance evaluations as required, to include constructive and timely feedback during the evaluation process
• Coverage for staff within the department, as needed

Qualifications :

• Active LCPC or LCSW-C in the state of Maryland
• Minimum 3 years of leadership experience
• Good organizational skills, including the ability to coordinate several projects simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in word processing, spreadsheets, and Microsoft programs
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate activities as appropriate.

BTST IS A

CARF-ACCREDITED LICENSED MENTAL HEALTH AGENCY

providing comprehensive programming and integrated care to children, teens, and adults throughout the state of Maryland.

We welcome clients to our modern and well-appointed clinics where we provide therapy, psychological evaluations, and medication management.

Experience has taught us that many individuals seeking mental health services are frequently forced to receive treatment in clinics that are poorly maintained.

Our mission is to become the leader and trail blazer in the health and social work fields by continuing to research, develop programing, and train tomorrow’s elite health care professionals to provide the best services to individuals, families and communities in need.

We develop and strengthen our clients’ competencies in the core areas most important to their becoming healthy and productive members of their families and communities, including socialization, education and vocation.

We work diligently to provide the best programming and evidence-based services to each client and their families.