ZipRecruiter is hiring : Director of UI Claims Operations - Remote in Costa Mesa

Overview

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

We\'re looking for a Director of UI Claims Operations to lead a high-performing team of Claims Managers and Hearing Coordinators. This role is important to ensuring operational excellence across client assignments, desk volume management, and compliance oversight. You\'ll serve as the liaison for large client implementations and sales discussions, and act as the highest point of escalation for all UI-related inquiries before involving our teams.

You will also support managers during client-facing escalations—providing strategic guidance, resolution, and maintaining a high standard of professionalism that reflects our commitment to client success. You will report to Experian\'s Senior Director Unemployment Cost Management.

Responsibilities

The role includes leading a high-performing team of Claims Managers and Hearing Coordinators, ensuring operational excellence across client assignments, desk volume management, and compliance oversight. You will act as the liaison for large client implementations and sales discussions and serve as the highest escalation point for UI-related inquiries before involving our teams. You will support managers during client-facing escalations by providing strategic guidance and resolution while maintaining a high standard of professionalism.

Qualifications

• 3+ years of experience in claims operations, client services, or related supervisory roles
• Knowledge of UI systems and SIDES compliance
• Excellent communication and escalation management skills
• Ability to thrive in a fast-paced, client-facing environment

Additional Information

Perks

Our uniqueness is that we celebrate yours. Experian\'s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work / life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian\'s people first approach is award-winning; World\'s Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian\'s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their , , , , sexuality, physical ability or . If you have a or special need that requires accommodation, please let us know at the earliest opportunity.

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