Patient Services Associate - Genetic Counselor Assistant

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.

Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in .

Michigan Medicine is comprised of over 30, employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?

s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution.

Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2 : 1 Match on retirement savings

Responsibilities*

• Case prep : Obtain and organize patient information prior to clinical appointment including construction of pedigrees from information provided by patients over the phone or by performing limited chart reviews.
• Assist patients and intake coordinators in gathering copies of medical records or genetic test results from the patient or family members where appropriate.

Assist as needed with authorization for release of information, coordination of molecular autopsies and sending benefit queries and medical records to testing laboratories.

Performing chart close out after clinical appointments through updating electronic pedigree using standard pedigree nomenclature, requesting any additional patient records from outside facilities, and ensuring any pertinent documents / outside medical records are uploaded to patient?

s electronic health record.

Laboratory communication : Corresponding with genetic testing laboratories and third-party payors to discuss testing logistics.

Providing laboratories and / or third-party payors with clinic notes, pedigrees, pathology reports and other medical records when requested for benefits investigations / prior authorization for genetic testing.

Assisting with other follow-up with laboratories including but not limited to; following up on pending test results, assisting with coordination of sample collection if not obtained during clinic visit and for additional family members as indicated for variant interpretation

• Results : Call and follow up on negative genetic test results. Enter all variants into a spreadsheet and organize.
• To provide services in accordance with Michigan Medicine Code of Conduct, ethics and values.
• Assist in communication with patients by answering questions regarding clinic visit expectations, anticipated turnaround time for genetic test results and reinforcing information from genetic counselors where appropriate.
• Triaging patient calls to the appropriate genetic counselor by monitoring the appropriate administrative inbasket pool for each respective clinic.

Checking mailbox daily to ensure that any incoming mail is given to the appropriate genetic counselor or other healthcare provider as indicated.

Assisting in training and supervision of work-study students when appropriate.

Required Qualifications*

• High School Diploma or GED.
• 2 - 3 years of experience.
• Prior experience performing complex scheduling.
• Demonstrated customer service excellence and attention to detail.
• Ability to work well independently as well as collaboratively within a team setting.
• Knowledge of basic medical terminology.
• Familiarity with obtaining medical records or professional medical billing.
• Strong organizational, problem-solving, and prioritization skills.
• Ability to multi-task and work in a high-volume area.
• Demonstrated active listening, verbal, written and information technology communication skills.
• Must be very comfortable working with computers and have a general knowledge of office practices.
• Demonstrated excellent attendance and reliability.
• Requires flexibility in all aspects of work assignments.

Desired Qualifications*

• Experience working within a large, complex, outpatient healthcare setting.
• Knowledge of MiChart (EPIC-Cadence) and demonstrated proficiency with MiChart, Careweb, Microsoft Outlook, and ability to navigate between systems.
• Previous experience working with clinical staff (nurses, mid-level providers, and physicians).
• Working knowledge of cardiology / vascular / surgical terms, testing and procedures
• Familiarity with medical genetics and genetic counseling.

Work Schedule

Part time 20 hours per week

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.

Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.