Manager, Field Service

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Position Summary

This role will be based in Northern California.

Administer and manage operations of Field Service, reconfiguration, distribution, and other departments required in a regional facility and satellites by performing the following duties personally or through subordinate employees in coordination with direct Managers & Regional Director.

Essential Job Functions :

• Supervises field service operations in accordance with company policies and principles to facilitate installing, converting, servicing, and maintaining products in the field.
• Communicate and visit with internal departments and customers to promote and elevate first in class support in the service area.
• The ability to manage and prioritize multiple projects at a time.
• Monitors work order and field technician activities to ensure proper procedures are followed, monitors status, and reports on daily, weekly and monthly field service activity while optimizing customer service levels.
• Perform site visits and Ride-Alongs with service personnel.
• Coaches, mentors, and leads by example all personnel reporting to the position.
• Setting goals, monitoring employee performance, solving customer issues, training staff, solving employee concerns, interviewing, and hiring personnel, and making sure service objectives are met.
• Makes sure that all internal and external issues have been addressed in a timely manner and that all the issues have been resolved.
• Ensure compliance with applicable regulations and safety standards.
• Prepare and present reports to senior management and above.

Qualifications

Experience : Minimum 3-5 years of experience in management in a field service capacity. Technical field service experience preferred.

Knowledge, Skills and Abilities :

• Strong communication skills.
• Must be innovative, forward thinking, and flexible.
• Excellent management, organizational, time management, and leadership skills.
• Good communication, customer service, and problem-solving skills.
• Proven ability to manage personnel in service operations.
• Self-motivated, results-driven, and independent thinking.
• Accomplished PC skills, including MS Office, MS Outlook, Internet, and Intranet. Oracle ERP skills a plus; any Salesforce / Servicemax experience a plus.
• Comfortable in presenting in front of the team or leadership.

Education :

High School diploma; A / A, technical school or equivalent work experience.

Salary :

The targeted pay range for this role is $80,000 to $90,000. The total compensation package for this position may also include applicable incentive compensation, such as an annual performance bonus.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data.

As a member of the L&W team, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid time off, a generous 401(k) plan, tuition assistance, and much more.

Work Conditions :

The working conditions are representative and typical of similar jobs in comparable organizations.

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.

In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.

As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence / background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job.

The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

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Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

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