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Account Manager
Account ManagerUSA Jobs • Tampa, FL, US
Account Manager

Account Manager

USA Jobs • Tampa, FL, US
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Account Manager

Allied Universal is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Responsibilities :

  • Manage scheduling : Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
  • Lead and Develop Security Teams : Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
  • Enhance Client Relationships : Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
  • Handle Security Incidents and Emergencies : Respond to escalated issues professionally, coordinating with clients and internal teams
  • Direct Compliance and Security Operational Excellence : Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

Qualifications (Must Have) :

  • High school diploma or equivalent
  • Licensing requirements are subject to state and / or local laws and regulations and may be required prior to employment
  • Valid driver's license if driving a company vehicle, or personal vehicle while conducting business
  • Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
  • Experience in leading, developing, and retaining a dynamic team while building positive client relationships
  • Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
  • Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
  • Proficiency in web-based applications and computer systems, including Microsoft Office
  • Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
  • Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)
  • Preferred Qualifications (Nice To Have) :

  • College degree in Business Administration or a law enforcement-related field
  • Law enforcement, military, and / or contract or proprietary security services, or facility management experience
  • American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
  • Previous payroll, billing, or scheduling experience
  • Aptitude with security systems : CCTV, access control, and badge administration
  • Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter / Paramedic, Corrections Officer)
  • Benefits :

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k) plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
  • Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law. For more information : www.aus.com

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    Account Manager • Tampa, FL, US

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