Customer Service Representative

Job Description

Job Description

Salary Details :

$21.00 / hour

Culligan employees enjoy a competitive benefits package and exclusive privileges effective immediately, including :

• Medical, Dental, and Vision insurance
• 401(K) (Match)
• Exclusive Product Discounts
• Paid Time Off

Key Responsibilities :

• Conduct extensive problem-solving, order processing, and regular maintenance of customer accounts.
• Adhere to company protocols and policies, seeking opportunities to optimize department efficiency.
• Cultivate close relationships with customers and internal sales teams, providing proactive sales support.
• Address customer inquiries over the phone and in-person.
• Schedule and bill for services, deliveries, and new installations; coordinate schedules with the service / operations manager.
• Process customer payments and maintain accurate internal reports.
• Make outbound calls to current customers to schedule additional services or offer maintenance plans.
• Perform outbound collection calls and handle over-the-counter customer orders.
• Address customer complaints effectively, ensuring the appropriate changes are made.
• Maintain comprehensive records of customer interactions, including inquiries, complaints, and actions taken.
• Complete contract forms, address change records, or issue service discontinuance orders using computer systems.
• Handle unresolved customer grievances, referring them to designated departments for further investigation.
• Determine charges for services requested, arrange for billing, or collect deposits / payments.
• Contact customers to answer inquiries or to inform them of claim investigation results or planned adjustments.
• Upsell new or additional services or products.
• Carry out any other duties assigned by the General Manager.

Minimum Requirements :

• 1+ years of customer service experience
• High school diploma or GED
• Moderate proficiency in Microsoft Word and Excel

Preferred Qualifications :

• Customer service experience, preferably in a sales / marketing environment
• Experience in data entry

Essential Skills :

• Computer proficiency, particularly with Microsoft Office
• Fluency with the Windows operating system and basic knowledge of MS Excel and MS Word
• Ability to learn a proprietary customer service program
• Excellent interpersonal and communication skills (verbal / written)
• Professional phone etiquette

Equal Opportunity Statement :

Culligan by WaterCo adheres to non-discriminatory employment practices, ensuring that all decisions and criteria related to employment are made without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state, or local statutes.

Culligan, a leader in the design and distribution of water treatment systems for residential, commercial, and industrial applications, has over 80 years of experience.

We proudly hold the Good Housekeeping Seal, Consumer Digest "Best Buy" rating, and are recognized by the iconic "Hey Culligan Man" tagline.

With over 800 dealers worldwide and offices in more than 90 countries, we lead the industry in service, support, and product innovation.

Our company is strong, profitable, and strategically positioned in the market, focusing on growth initiatives. We're expanding into previously under-serviced segments, increasing revenue both domestically and abroad, and generating higher levels of profitability.

For more information or to connect with our recruiting team, text "JOBS" to 847-416-8623.

Culligan by WaterCo is an Equal Opportunity Employer.