Associate/Analyst, People Journey & Engagement, Technology & Operations

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Responsibilities

• Provide support and engage operations team lead to ensure sufficient buy-in and adoption for transformation journey for culture and people
• Design, coordinate and implement programs and events to properly address voice of employee and continuously boost people’s engagement in hybrid working
• Manage competing agendas of reskill and upskill programs for building future of workforce
• Provide end to end support on any internal and external award pitching for boosting up operation service excellence
• Build and embrace change mindset to drive for changes in Operations’ ways of working for implementing change
• Conceptualize and execute new initiatives and campaigns or events to drive change management mindset and culture
• Lead and manage ONE Family team to support and deliver agreeable services and outcomes
• Work closely with operation leads and key stakeholders to identify opportunity for driving operations transformation journey for people
• Act as a subject matter expert in people agenda and operation service excellence for sharing knowledge to other teams

Requirements

• University graduates in Business administration or related discipline
• At least 5 years of experience in change management, people transformation, learning development
• Experienced in planning and organizing internal and external events
• Draw insights from data-driven approach for transformation and engagement plans for people
• Design media content as production for internal communication
• Ability to work under tight deadline, handle multiple projects as well as responsive to ad-hoc request
• Strong analytical, presentation and campaign management skills
• Passionate at connecting with people for driving change with emotional intelligence
• Good hand-on experience in MS Office, with exceptional knowledge of Excel and PowerPoint. Adobe creative suites is preferred
• Good team player, initiative, detailed oriented and able to solve problem independently
• High proficiency in written and spoken English and Chinese

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.