JOB DESCRIPTION Part of a nation wide family of Continuing Care Retirement Communities, Covenant Living is seeking a Receptionist.
This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way.
Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner. Transfers calls appropriately.
Take messages when the individual requested (resident or staff) is not available.
- Monitor emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, completes resident checks as appropriate to specific desk
- Provide information to all visitors and see that they are directed to the appropriate individual who can assist them, ensuring that all visitors / contractors sign in and wear appropriate badges according to policy and procedure.
- Ensure that reception desk and lobby are kept clean and organized after each shift.
- Facilitate transportation requests to appropriate staff, coordinate and communicate the timing of transportation to residents and staff.
Places courtesy calls to residents to remind them of transportation trips.
- Assist residents in signing up for programs and activities and collect payment.
- Is knowledgeable about all office equipment and is able to demonstrate how to use it to other staff, monitors equipment, reports supply need and issues to Lead Receptionist.
- Sell postage stamps to residents and staff, receive packages and mail, sort mail and log in packages, inform residents / staff of packages to pick up.
- Facilitate maintenance requests, inputs requests into system, and communicates to appropriate staff urgent or emergent situations.
- Complete monthly charge sheets in accordance to procedure.
- Support other departments in clerical duties as assigned by the Administrative Services Coordinator
- Support the Lead Receptionist in clerical duties and maintenance of the reception area
- Balance cash register / drawer including cash receipts and checks that have been cashed for individuals at the desk.
- High school education or equivalent.
- One year of secretarial training or clerical experience.
- Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English. .
- Pleasant personality and telephone voice.
- Ability to remain calm in an emergency situation.
- Complete confidentiality when circulating general information.
- Knowledge of computers including Microsoft Office Suite.
- Interest in and desire to work with older adults.
Compensation Pay Range :
$ - $
For full time employees, we offer a generous benefits package that includes :
- Medical, dental and vision insurance
- Employer paid group term life and disability
- Paid Time Off (PTO) & six paid holidays
- 403(b) with a 3% employer match
- Fitness center use at most facilities.
- Various voluntary benefits : Life, AD&DTuition assistance and scholarshipsEmployee assistance programLegal services, home / auto insurance, discount purchasing programPet Insurance
30+ days ago