Business Systems Analyst - Digital Experience

Business Systems Analyst Digital Experience

Before applying for this role, please read the following information about this opportunity found below.

Targeted compensation : $70,000 - $90,000 annually

Compensation Commensurate With Experience And Skill Set

Who we are :

Founded in 1980, 2-10 Home Buyers Warranty (2-10 HBW) strives to improve the quality of housing and the experience of home ownership through its structural warranty offerings and Home Warranty Service Agreements.

2-10 HBW is based in Denver, Colorado, and proudly partners with thousands of the nation’s best builders, real estate agents, and service contractors to provide peace of mind for more than one million homeowners across the country.

What is the role and where can you add value?

The Business Systems Analyst (BSA) will be a key liaison between business and technology teams. Working in close collaboration with the Director of Architecture and Digital Delivery, this individual will assist in the creation of procedures for new opportunities, business analysis, testing, support, business continuity, and maintain a core level of customer satisfaction including the customers, IT, and the employee end-users.

This individual will perform hands-on business systems analysis (BSA) work and must be able to work through ambiguous situations, create business analysis artifacts, and drive quality both individually and within the team.

Core Job Responsibilities

The following duties and responsibilities are representative of the current expectations of the position :

• Conduct business and systems analysis to understand new and / or existing software systems and business needs. Develop user stories and diagrams that accurately and comprehensively address business requirements.
• Project management skills with the ability to coordinate development, BI, QA, and implementation of new and upgraded software.
• Help manage projects either independently or in collaboration with a designated project manager.
• Support the development of test plans and test cases, implementation, roll out, and post-deployment activities and user adoption.
• Present user stories, diagrams, concepts, and demonstrate software applications / prototypes to a broad range of audiences.
• Understand, analyze and refine enterprise data, business intelligence to devise reports that address such needs.
• Help with ways to measure process improvements, identifying key performance indicators (KPIs) for new and existing processes.

What skills and experience should you bring to this role?

• Bachelor's degree and 3 years of experience or at least 7 years of practical experience in business systems analysis in the home warranty industry.
• Knowledge and experience of BPMN, UML.
• Knowledge and experience of UX.
• Knowledge and experience of APIs / API first design, Postman and System Integrations.
• Knowledge and experience around Data Strategy, Enterprise Data / BI, Enterprise Reporting.
• Experience and proficiency with SQL, Excel, and Microsoft Office tools.
• Knowledge and experience in one or more of these platforms : Microsoft.NET, Web-based transactions are a plus.
• Knowledge and experience in one or more of these domains : Warranty / Customer Service / Sales.
• Ability to map and analyze the components of a business process.
• Ability to handle multiple priorities and manage team efforts in pursuit of complex projects.

Here is what you can expect when you join our team :

• A team first environment focused on our core Values of : Do the Right Thing, Grow Profitably, Pursue Excellence and Value People.
• A comprehensive benefits package designed to increase your health, your financial well-being and your future.

2-10 Home Buyers Warranty is an Equal Opportunity Employer

All POSITIONS REQUIRE A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK

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