PATIENT SERVICES SPECIALIST LEAD- FULL-TIME- DAYS (100% FTE)

PATIENT SERVICES SPECIALIST LEAD- FULL-TIME- DAYS (100% FTE)

The Heart Institute at UW Medical Center-Montlake has an outstanding opportunity for a PATIENT SERVICES SPECIALIST LEAD.

WORK SCHEDULE

• Full-time, 100% FTE (40 hours per week)
• Day Shift

POSITION HIGHLIGHTS

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth

DEPARTMENT DESCRIPTION

Located in the U-District, Heart Institute at UW Medical Center Montlake provides a wide range of cardiac services, including early prevention, risk assessment and acute and chronic disease management.

PRIMARY RESPONSIBILITIES

• Lead Patient Services Specialists and other assigned staff, and perform the work of the other Patient Services Specialist levels
• Direct, schedule and assist in the training of staff; provide feedback to supervisor on staff's performance
• Monitors daily performance dashboard; call waiting, queues, abandon rate and ensures daily work complete and accurate
• Identify and resolve problems or unusual situations; recommend changes as necessary
• Monitor and evaluate policies and procedures to suggest operational changes
• Assists in the preparation and maintenance of provider and clinic schedules
• Perform the work of the Patient Services Specialist 1, 2, and 3

REQUIRED POSITION QUALIFICATIONS

• High school diploma or GED equivalent
• Three years of Patient Support Service experience
• An equivalent combination of education / experience

ABOUT UW MEDICAL CENTER-MONTLAKE

UW Medical Center is an acute care academic medical center located in Seattle with two campuses : Montlake and Northwest.

As the No. 1 hospital in Seattle and Washington State since 2012 ( News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street.

Excellence. Exploration. Education. Become part of our?team. Join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center.

UW Medicine’s mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes : Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity.

Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.