Overview :
Direct Air is looking to add Dispatchers to our GROWING TEAM!
If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you!
The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments.
Why join THIS team?
Flexible Hours / Friendly Work Environment
Robust benefits package; health, dental, vision insurance, prescription
Paid life insurance
Matching 401K
Paid Training
Paid Time off
Weekly pay
Career Advancement opportunities
Paid Holidays
What YOU will do :
- Commitment to excellence in customer service and satisfaction with all Direct Air customers
- Representation of Direct Air in a professional manner during customer service interactions
- Initiate and maintain constant professional communication with customers and vendors
throughout the service or repair process
- Create and maintain daily schedule for assigned service technicians
- Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system
- Update call logs after each phone call
- Assist other dispatchers with challenges they may be experiencing
- Build and create accurate estimates based on technicians’ notes
- Track estimates from initiation to completion of the project, resolve any issues impeding progress
- Adjust daily work schedule with proper technicians for emergency situations as they occur
What you NEED :
- Knowledge of South Florida geography
- Preferred Service Titan operating software experience Not required
- Preferred working knowledge of Microsoft office Not required
- Ability to thrive in fast-paced environments and remain flexible to changing needs
- Excellent problem-solving, client-facing and conflict resolution skills
- Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous
- Previous experience in scheduling and dispatching in a home improvement, service or construction setting
- Excellent written and verbal communication skills with customers and co-workers
- Logistically sound scheduling experience
- Must be very well organized and have the ability to delegate and assign jobs appropriately.
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