Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

Overview

Commercial Lines Account Manager (Fully Remote) at Insurance Office of America. Role : Account Manager - Commercial Lines, Fully Remote.

Title : Account Manager - Commercial Lines – Fully Remote. Fully Remote | Supporting : Producer Operations Team | Book Focus : General, Construction (required experience).

Note : If this position is posted as fully remote or hybrid, individuals within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Remote work requires a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view branch locations, visit ioausa.com / locations.

What You Will Do (Responsibilities)

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals; conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable, address delinquent accounts, and collect outstanding balances.
• Maintain agency management systems and carrier / vendor platforms, ensuring data accuracy and completeness.
• Monitor activity and suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures; seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership while upholding IOA values.

Ideal Candidate Qualifications

What We Offer

What To Expect (Application Process)

Salary

The expected pay range for this position is $70,000.00 - $90,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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