Summary
No weekends or holidays
Job Description
HOURS : Monday through Friday 20 / hrs / wk- hours between 8 : 00am and 5 : 00pm
POSITION SUMMARY : Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services.
Capable of coordinating and communicating effectively during increased volumes or with complex patients.
ESSENTIAL FUNCTIONS : Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties :
Performs complete and accurate patient registration including but not limited to : walk in, check-in, and / or scheduled.
Demonstrates ability to successfully adapt and perform during times of high volumes and / or high patient acuity. Demonstrates skill to service both hospital and physician office patients, as assigned.
Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services. Effectively manages general patient complaints / concerns in a professional manner, escalating more complex issues to supervisor / manager as needed.
Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations.
Refers patient to appropriate person for questions regarding; collections, insurance coverages, and financial assistance.
Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc.
Verifies patient, guarantor, coverage and hospital account information. Performs required referral / authorization processes and enters orders for applicable tests.
Understands insurance company coverage and referral / authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.
Prepares and / or releases records or orders in the e-Health record. Scans all necessary documents into appropriate medical record.
Understands the importance of patient's medical information that is documented on paper. Sends all pertinent information to document imaging or heath information management team with in the established time frames.
Completes documentation for compliance and regulatory needs and / or release of orders. Retains knowledge and abides by all regulatory requirements pertaining to duties of position and overall operations (as applicable).
Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls.
Demonstrates ability to register unscheduled patients requiring a full financial clearance.
Completes assigned patient scheduling and registration work queues according to performance standards.
Ability to resolve work queue issues and missing registration items via electronic medical record.
For LGHP, this role may necessitate occasional regional travel.
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS :
High School Diploma or equivalent (GED).
One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.
For Regional Positions only - Valid driver's license is required.
PREFERRED QUALIFICATIONS :
One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance / regulatory guidelines and order release process(es).
One (1) year prior experience of Revenue Cycle in a Hospital / Medical Office Setting.
Previous Epic or equivalent Electronic Medical Record experience.
Benefits At A Glance :
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees
100% Tuition Assistance at The Pennsylvania College of Health Sciences
Paid Time Off and Paid Holidays
Shift, Weekend and On-Call Differentials
Health, Dental and Vision Coverage
Short-Term and Long-Term Disability
Retirement Savings Account with Company Matching
Child Care Subsidies
Onsite Gym and Fitness Classes
Disclaimer
PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Search Firm Representatives please read carefully : PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity.
Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.
PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare).
We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.
Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region.
Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.
Practice Nurse (LPN), Comprehensive Care Clinic, Full-Time (Day Shift)
Full-Time, 40 hours/week, Day Shift. Paid Time Off and Paid Holidays. No weekends, holidays, on-call. Participates in the on-call responsibilities for this position as required. ...
Practice Nurse (LPN), Urogynecology, Part-Time (Day Shift)
Communicates with all patients, visitors and colleagues in a professional manner while keeping customer service a top priority. Paid Time Off and Paid Holidays. No evenings, on-call, holidays or weekends required. To provide nursing services to patients at a provider's office. ...
Customer Service Specialist- The Heart Group (Full Time/Day Shift)
One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization. Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services. Paid Time Off and Paid Holidays. Provides complete and accurate patien...
Practice Nurse, Pain Management, Full-Time (Day Shift)
Hours vary from 6:30am to 4:00pm Monday through Friday. Communicates with all patients, visitors and colleagues in a professional manner while keeping customer service a top priority. Paid Time Off and Paid Holidays. No weekends, no holidays, no on-call, no nights or evenings. ...
ED Customer Service Specialist (Part Time/Evening Shift)
One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization. Paid Time Off and Paid Holidays. Provides complete and accurate patient identification, arrival, registration, insurance verification and visitor management within the Emergency D...
Certified Nursing Assistant (CNA), Full Time Day Shift
The Certified Nursing Assistant provides direct care to residents/patients with ADL needs under the direction of a licensed registered nurse and in accordance with facility policies and procedures and to report resident/patient needs and concerns to licensed nurse in a timely and thorough manner. Fo...
Registered Nurse (RN), Crisis Walk-In Center, Full-Time (Day Shift)
This position will be onsite for 3, 12 hour days between Monday-Friday. Full-Time, 36 hours/week - 3, 12 hour shifts between M-F. Projects pride in their work as exhibited in day-to-day interactions with staff, coworkers, patients and all those they come in. Paid Time Off and Paid Holidays. ...
Registered Nurse (RN) Spine & Surgical Trauma Med/Surg (Part Time/Day Shift)
Projects pride in their work as exhibited in day-to-day interactions with staff, coworkers, patients and all those they come in contact with. Paid Time Off and Paid Holidays. The Clinical Nurse 2 Colleague is an RN that practices as a full partner on the health care team and consistently demonstrate...
Registered Nurse (RN), Ortho OR, Full-Time (Day Shift)
Projects pride in their work as exhibited in day-to-day interactions with staff, coworkers, patients and all those they come in. Paid Time Off and Paid Holidays. Combination of 8, 10, and 12 hour shifts. More to be discussed at time of interview. ...
Part-time LPN - 2nd Shift - $1,500 HIRING BONUS
Shift: 3p-11:30p (3-8 hr shifts/week). We are dedicated to partnering with individuals, families, and communities to improve the lives of patients through the delivery of high-quality, specialty behavioral health services. Competitive rates, Shift Differentials, PTO, & 401k!. ...