Expectations :
Performs a variety of food and customer services tasks involved in receiving and processing patient meal orders. Call Center answers phones and takes meal requests, assisting patients with their menu selections.
Ensures selections are appropriate for the diet prescription and enters them into the appropriate computerized system. Works under minimum supervision, able to work in a fast paced environment following departmental guidelines and procedures.
Maintains and processes various reports and inspections. Communicates patients' needs to the appropriate team member while maintaining patients confidentiality.
Works closely with team members to meet the needs of the Food and Nutrition Department. This position requires flexibility of hours.
EDUCATION :
High School graduate or equivalent.
Nutrition education preferred.
EXPERIENCE / TRAINING :
Minimum 1 year experience in a hospital setting or equivalent.
Clerical experience preferred.
Prior food service experience with patient meal services preferred.
Must complete the required training program within the defined probationary period.
SKILLS :
Computer skills, Word, Excel, Windows or equivalent, and type 30 wpm. Demonstrates the knowledge and skills necessary to identify and process correct diets and portions for all age groups from pediatrics through elderly adults.
Demonstrates age appropriate communication skills for the patient population served. Ability to multitask, read, follow instructions, and use basic math skills required.
Mandatory education and in-service requirements to be completed within 30 days of the due date.
Must have the ability to communicate effectively with customers and co-workers.
Must be flexible and adapt easily to changes in schedule, work assignments and environment.
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