Radiology Support Associate (MOM), MarinHealth Imaging, Per Diem, Days

JOB SUMMARY

To maintain and retrieve Radiology files and result reports. To provide Radiology receptionist duties at desk and telephone.

JOB SPECIFICATIONS : EDUCATION

EDUCATION

High school diploma, GED or equivalent preferred.

Completion of business school or related training, including computer courses preferred.

EXPERIENCE

One-year clerical or secretarial experience in a health care setting with computer based familiarity.

PREREQUISITE SKILLS

1. Demonstrated interpersonal skills to deal effectively and courteously with a diverse group of internal and external visitors and callers

2. Accurate typing at 30 wpm

3. Basic to intermediate skill in word processing

4. Knowledge of medical terminology

5. Ability in database management

6. Ability to learn and operate any and all computerized radiology information systems

7. Ability to organize and prioritize multiple tasks despite frequent interruptions

8. Ability to operate standard business machines, such as personal computer, fax machines and copier

9. Ability to work collaboratively with team members, hospital staff, physicians, and outside agencies

10. Demonstrated excellent verbal and written communication skills with preference to speaking English, Spanish or other languages

LICENSE / REGISTRATION / CERTIFICATION :

None required

PRIMARY CUSTOMER SERVED (Age Specific Criteria) :

This position is not a patient care position, and as such, this section does not apply.

PATIENT PRIVACY (HIPAA Compliance) :

Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, insurance / billing, medical record summary information, and all other information that may be contained in patient records.

This position requires patient health information to perform the functions outlined as part of this position description.

DUTIES AND RESPONSIBILITIES :

ESSENTIAL (not modifiable)

Answers telephone and provides standard information, provides limited screening of telephone calls, routes calls to other staff, and takes messages

Answers routine questions, provides information and responds to inquiries concerning departmental activities and operations by relating or referring to established policies and procedures;

refers visitors to sources of information

Uses Radiology Information System as the source for maintaining accurate records required by Department Policy and Procedures.

Must be familiar with and utilize the Radiology Information System functions as assigned by the Department manager and / or Information Systems Supervisor

Participates actively in the achievement of organizational and departmental goals

Responsible for assuring patient wait times are minimized

Attends and participates in in-services and staff meetings

Maintains standards of the organization and department

Abides by hospital policies on attire, work habits and relationships

Observes confidentiality and decorum in conversation and behavior

Assists in the orientation of new employees

File Clerk

Utilizes the PACS system, for retrieving, and printing of studies as requested by physicians, patients, and hospital staff, to the standard of diagnostic quality set by Medical Director

Upon request, reads or faxes patient reports to attending physicians and other facilities

Obtains releases and prepares films to be picked up by patient

Calls other facilities to retrieve films, reports, etc., for our Radiologists or physicians, when necessary

Prepares materials for subpoenas as directed

Prepares materials for Tumor Board meetings

Acts as a department liaison for physicians needing assistance and / or training for utilization of Magic Web (PACS online system)

Receptionist

Greets, directs, and receives patients at reception desk. Coordinates scheduled patient arrival with the appropriate exam-specific staff

Acts as liaison between patient and technical staff

Tracks patient orders in MISYS

Work with Admitting department to facilitate patient registration

Assists Charge Tech

Compiles, audits, crosschecks and forwards to HIM paperwork related to patient procedures on a daily basis

Forwards problem account and account paperwork to the Radiology Supervisor daily