Automotive Customer Service SpecialistGrease Monkey #41 • Pineville, NC, US

Automotive Customer Service Specialist

Grease Monkey #41 • Pineville, NC, US

job_description.job_card.30_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Job Description

Benefits :

Company parties
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Company Overview

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nations largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nations largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.

Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.

Position Overview

The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position.

Essential Duties and Responsibilities

Provide Exceptional Customer Service

Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.

Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.

Remind customers to submit feedback about their visit.

Thank all departing customers, remind them to return.

Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.

Process all payments using the computer system and credit card machine.

Perform courtesy work when needed.

Assist manager in resolving customer complaints.

Maintain Customer Waiting Area

Make coffee; keep fresh coffee available at all times.

Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.

Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers.

Maintain Front Office Area

Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager).

Stock Service Order Tickets.

Input vendor shipments on computer

Other Duties and Responsibilities

Place customer quality assurance calls, write customer thank you notes.

General center maintenance and cleaning duties.

Attend crew meetings as required.

Run errands and perform other duties as assigned by a Supervisor.

Job Qualifications

Excellent customer service skills

Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills

Attention to detail and accuracy

Previous customer service and general office experience necessary

Working Conditions

Equipment Used : Computer. Environment : Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities : Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.

Benefits / Perks

Discounted Services for Employees

Flexible Hours

Opportunities for Advancement

serp_jobs.job_alerts.create_a_job

Customer Service Specialist • Pineville, NC, US

Job_description.internal_linking.related_jobs

Automotive Customer Service Advisor

Pep Boys • Waxhaw, NC, US

serp_jobs.job_card.full_time

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on th...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted

Auto Customer Service Reps - Bilingual English / Spanish Req'd

Scott Clark Toyota • Matthews, NC, US

serp_jobs.job_card.full_time +1

Marie Garris Drive, Matthews, NC 28105.AUTOMOTIVE SERVICE APPOINTMENT SCHEDULER.Pay Starting at $15+ / hour PLUS Bonuses. Paid Training, Great Benefits & Room for Advancement!.Previous Customer Servi...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted

Virtual Customer Service Specialist

Talent Bridge • Charlotte, NC, US

serp_jobs.job_card.full_time

Virtual Call Center Agent Medical.Location : Remote (Candidates must reside within a 1 hour commute of Charlotte, NC with the ability to attend orientation and equipment pick up in person).Type : Se...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted

Automotive Customer Service Specialist

Grease Monkey • Pineville, NC, US

serp_jobs.job_card.full_time

The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. Essential Duties and Responsibilities.Provide Exceptional Cus...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted

Customer Service Representative - 50k-60k / Year - Work From Home

Spade Recruiting USA • Harrisburg, North Carolina

serp_jobs.filters.remote

serp_jobs.job_card.full_time

serp_jobs.filters_job_card.quick_apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted

Parks Chevrolet Charlotte • Charlotte, NC, US

serp_jobs.job_card.full_time

Ikea Boulevard, Charlotte, NC 28262.Automotive Collision Center / Body Shop Technicians.Top Pay for Top Techs and a FULL Benefits Package. Do you want to get paid more hours per job than our competi...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted

Automotive Assistant Manager

Grease Monkey • Pineville, NC, US

serp_jobs.job_card.full_time

The Assistant Manager is responsible for performing all Center Manager function in the Manager's absence and generally acting as "second-in-command" at the center. The Assistant Manager is responsib...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted

Work From Home

Remote Jobs • Richburg, SC, United States

serp_jobs.filters.remote

serp_jobs.job_card.full_time

Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office. Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work from ...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted

Parks Chevrolet Huntersville • Huntersville, NC, US

serp_jobs.job_card.full_time

Statesville Road, Huntersville, NC 28078.Automotive Diesel Service Technician / Mechanic.Tremendous Opportunity Extremely Competitive Pay Depending on Experience. Diesel Technician Experience Requi...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted

Automotive Customer Service Specialist

SpeeDee • Charlotte, NC, US

serp_jobs.job_card.full_time

The Greeter is responsible for establishing and maintaining good customer relations, accurately completing written work orders, providing customers with excellent service and serving as the initial...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted

Automotive Technicians

Audi Charlotte • Matthews, NC, United States

serp_jobs.job_card.full_time

serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted

Office Manager

Kimbrell's Furniture • Chester, SC, US

serp_jobs.job_card.full_time

Are you an Amazing Customer Service Leader, who wants to grow with one of the oldest family owned furniture retailers as we continue to expand? Then we want to hear from you!.Office Managers are th...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted