Registered Client Service Associate **

Registered Client Service Associate

Job Number : 3259550

3259550

Posting Date

Sep 25, 2024

Primary Location

Americas-United States of America-Florida-Boca Raton

Wealth ManagementEmployment Type : Full TimeJob Level : Non-Exempt

Description

POSITION SUMMARY :

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs) / Private Wealth Advisor(s) (PWAs) / teams on a daily basis.

Through regular interactions with clients, individuals in this role build trusted relationships.Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

DUTIES and RESPONSIBILITIES :

CLIENT SUPPORT

Provide service coverage for a FA / PWA / team including :

• Supporting the FA / PWA / team in cultivating and enhancing new and existing client relationships
• Executing money movement transactions at the request of the client and / or FA / PWA / team
• Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.

g., funds due and margin debit)

• Enter profile information or pre-fill account documentation on client accounts and / or documents in aa clerical capacity at the direction of the client and / or FA / PWA / team
• Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and / or FA / PWA / team
• Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance)
• Accept or enter unsolicited orders and / or enter solicited orders in a clerical capacity at the direction of the FA / PWA / team
• Supporting the FAs / PWAs / teams’ marketing strategy (e.g., website maintenance)
• Assist FAs / PWAs / teams in delivering against their business plan and client service model
• Remaining current on all policies, procedures, and new platforms
• Participating in firm initiatives (e.g., training or education programs), special projects and / or other duties directed by local management

ADMINISTRATIVE SUPPORT

• Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed)
• Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
• Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
• Assisting with general in-office support functions such as copying, filing and scanning documentation
• Preparing and submitting expense reports for processing at the direction of the FA / PWA

Qualifications

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS :

Education and / or Experience

• High School Diploma / Equivalency
• College degree preferred
• Active Series 7 (GS), and Series 66 (AG / RA) or Series 63 (AG) and Series 65 (RA)
• Two or more years of industry experience preferred

Knowledge / Skills

• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
• Detail orientated with superior organizational skills and ability to prioritize
• Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
• Exceptional writing, interpersonal and client service skills
• Strong time management skills
• Team player with the ability to collaborate with others
• Ability to work in a fast-paced, evolving environment
• Adaptable and ability to multitask
• Goal oriented, self-motivated and results driven

Reports To :

Business Service Officer

Morgan Stanley

EOE committed to diversifying its workforce.

M / F / D / V

Version : 7 / 10 / 2024