PATIENT SERVICES MANAGER - ST. VINCENT - BIRMINGHAM, AL

Job Description

Job Description

TouchPoint

Salary :

Other Forms of Compensation :

Pay Grade : 14

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.

TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

Join our outstanding management team as a Patient Services Manager! We foster leadership development and highly encourage autonomy and creativity while being passionate about developing our teams, and focusing on safety, diversity and inclusion.

Never dull, this role will have multifaceted responsibilities, to include the planning and supervision of patient food assembly and service, scheduling, and coordinating our room service style MyDining program at a 300-bed hospital in Birmingham.

The PSM leads a team of 2 Supervisors and 30 hourly Associates and reports to the Senior Director of Dining Services. Our Patient Services and Culinary team work closely together to provide excellent food quality, customer service and healing to our patient population.

Anticipated schedule is Monday-Friday , 7 : 00am-4 : 30pm and every 6th weekend as Manager On Duty (4 hours either Saturday or Sunday, and on-call by phone the rest of the weekend).

Key Responsibilities :

• Establishes goals and oversees implementation of patient food services needs based upon medical direction, patient population and contract
• Hires, leads, directs, coaches, trains, and develops patient services team members
• Follows dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of diet order limitations
• Stays in sync with regulatory agencies, including federal, state, and Joint Commission as evidenced by successful completion of surveys with no deficiencies
• Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay
• Ensures patient services staff assists in achieving stated patient satisfaction goals
• Participates in facility-wide and department Performance Improvement Program and on Performance Improvement teams to improve processes and patient care
• Follows facility, department, TouchPoint and Compass safety policies and procedures to include occurrence reporting
• Participates and attends all departmental meetings, staff development, and professional programs, as appropriate
• Performs other tasks that may be assigned

Preferred Qualifications :

• Bachelors Degree preferred; or Associates Degree plus three years of directly related experience preferred
• At least 1 year of food service management experience
• Registered Dietitian, Registered Diet Technician or Certified Dietary Manager certificate preferred
• Must be willing to participate in patient / resident satisfaction programs / activities
• ServSafe certified helpful
• Proficiency in Microsoft Office

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site / state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID : 1317674

TouchPoint

JULIA KOWALSKI

req classification