Service Coordinator

Job Description

Job Description

Description :

About Huckestein Mechanical LLC

Huckestein Mechanical LLC has been a respected name in the mechanical contracting industry for over 70 years. Our service-focused approach offers a unique perspective on the value we provide to our clients.

We specialize in evaluating, designing, installing, and maintaining commercial mechanical systems that maximize energy efficiency, reduce costs, and improve performance.

Backed by the financial and technical resources of Service Logic the nation’s leading energy and mechanical services company we deliver tailored services, state-of-the-art technology solutions, and industry expertise to drive value for our clients.

We are seeking a highly organized and customer-focused Service Coordinator to join our Sales team to manage customer communications, be responsible for confirming service appointments, and to ensure all service-related documentation and reporting is accurate and up to date.

This role is crucial in maintaining our high standards of customer satisfaction and operational efficiency.

Responsibilities

Appointment Confirmation

Confirm service appointments with customers, providing them with necessary details and ensuring readiness for the service visit.

Customer Communication

• Act as a primary point of contact for customers regarding service scheduling, updates, and follow-up inquiries.
• Ensure clear and effective communication to enhance customer satisfaction.

Documentation and Reporting

• Maintain accurate records of service schedules, work orders, customer interactions, and technician deployments.
• Prepare and submit reports on service activities and performance metrics.

Work Order Generation

• Create new emergency work orders.
• Generate PM (Preventive Maintenance) work orders.

Work Order Scheduling

• Coordinate and manage service schedules, ensuring technicians are efficiently assigned to service calls and customer appointments.
• Manage the schedule board and ensure optimal routing for technicians.
• Emergency call dispatch.
• Proactively schedule PM work orders.
• Proactively schedule SP (Service Project) and QQ (Quality and Quote) work orders.

Purchase Requests

• Process and manage purchase requests for parts and supplies needed for service tasks, ensuring timely acquisition to avoid delays in service delivery.
• Confirm technician purchase orders (POs) twice daily.
• Key in technician-generated purchase order details.
• Issue consumable purchase orders (POs).
• Issue truck stock purchase orders (POs).
• Issue tool purchase orders (POs).

Contract Record Creation

• Create and maintain accurate contract records for service agreements, ensuring all customer and service details are correctly captured and stored.
• Create new sites.
• Create equipment records.
• Create PM schedule records.
• Create PM task records.
• Create PM material lists.

Contract Record Updates / Addendums

Update and amend contract records as needed to reflect changes in service agreements, including extensions, scope adjustments, and other modifications.

Requirements :

For the role described, which involves a blend of customer service, communication, as well as administrative documentation and reporting, the following qualifications would be beneficial :

• High school diploma or equivalent; post-secondary education in business administration, customer service, or a related field is a plus.
• Minimum of two (2) years of experience in a customer service, administrative, or service coordination role, preferably in the HVAC or mechanical services industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with service management software.
• Attention to detail and accuracy in documentation and reporting.
• Ability to multitask and prioritize in a fast-paced environment.
• Customer-focus with a commitment to providing exceptional service.

Why Join Huckestein Mechanical Services, LLC?

• Work for a company committed to excellence and customer satisfaction.
• Opportunities for professional growth and development.
• Collaborate with a team of dedicated and skilled professionals.
• Competitive compensation and benefits package.

Huckestein Mechanical Services, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.