GIFT SHOP RETAIL SUPERVISOR

Job Description

Job Locations US-CO-Black Hawk ID2022-16644 Employment TypeFull-Time SubdivisionGeneral Administration, Gift Shop / Retail, Hospitality Overview

Job Title : Gift Shop Retail Supervisor

Salary : $50,000 - $55,000

Status : Full Time

Shift : Day, Swing

In addition, we are offering you a $600 referral bonus for every friend / family that you bring after you start.

Luxury matched only by the sublime beauty of the Colorado Rockies awaits you in our all new ULTIMATE resort. Experience everything that surrounds our beautiful location in the heart of the Rocky Mountains, including world-class skiing, fishing and horseback riding.

Monarchs ultimate resort features a Chophouse, 24 / 7 Caf, Buffet, and Bistro Restaurant (coming soon). Experience the heart-pounding gaming action on our newly-expanded casino floor, featuring over 1,200 of the hottest slot machines, 40 table games including : black jack, Pai Gow, roulette, and baccarat with unlimited betting;

a new poker room and sports betting room coming soon. On our 23rd floor experience breath taking panoramic mountain views in our Spa, Fitness Center, and Pool.

There are many great advantages to work in our Gift Shop Retail department :

• Day shift and consistent schedules
• Free Hot Meal per shift
• Non-smoking environment
• Subsidized transportation
• Advancement opportunities

Responsibilities

The Retail Supervisor is responsible for the day to day Operation of the Gift Shop with emphasis in in the areas of five diamond guest service, talent management and team member relations.

The Retail Supervisor is also responsible for attracting and retaining customers, making the Gift Shop a known destination in Black Hawk.

The Retail Supervisor, as with all members of the Monarch Casino Resort Spa Team, is expected to conduct himself / herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his / her performance.

This position shares in the Monarch Casino Resort Spa support of the companys Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them.

• Provide a warm welcome to our internal and external guests.
• Ensure a 5 Star shopping experience for our guests.
• Answer all guest questions and proactively suggest items for purchase fitting their needs.
• Efficiently checking out guests, which involves ringing up the items, engaging the guest in conversation, collecting a form of payment for charges incurred and neatly wrapping the items purchased.
• Handle large amounts of currency accurately and efficiently.
• Assist guest with any concerns that they may have and record such comments and concerns.
• Complete and process all necessary paper work in neat and accurate manner.
• Answers the phone within three rings and with a smile.
• Performs other incidental and related duties as required and assigned.

Qualifications

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.
• Communication - Communicates clearly and informatively; able to read and interpret written information.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions;

Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions;

Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position;
• Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness;

Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!*

Full Time Team Members (30+ hours) will enjoy the following benefits and perks :

• 2 Weeks PTO within your first year of employment
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes : medical, dental, vision, life insurance, short term disability, 401k with company match
• Relocation Reimbursement

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks :

• 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• 80% Subsidized Bus Transportation Options most GRAVE positions 100% Subsidized
• Free Covered Parking
• Education / Tuition / Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe / Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail, and Spa Discounts

You dont have to! Check out these casino bus routes at or . As a Team Member of Monarch we subsidize your bus transportation from 80% up to 100%!

An Equal Opportunity Employer : Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation.

It is Monarchs intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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