Chief of Routine Services, Operations Manager I (NCS) - Department of Public Works

In order to make an application, simply read through the following job description and make sure to attach relevant documents.

THIS IS A NON-CIVIL SERVICE POSITION

POSTING DATE : 08 / 21 / 2024

CLOSING DATE : 11 / 21 / 2024 AT 12 : 00 MIDNIGHT

SALARY RANGE : $99,053.00 - $163,237.00 USD Annually

THE DEPARTMENT

Baltimore Department of Public Works is the largest agency in the city of Baltimore and is by far the most complex municipal operation in the city.

DPW’s workforce is budgeted at 2,500 employees, with a $660 million annual operating and a 6-year $1.8 billion-dollar capital budget.

DPW is a 24 / 7 operation with a very diverse set of responsibilities. Public Works affects every neighborhood in Baltimore.

OUR MISSION

We support the health, environment, and local economy of the city and the region by providing its customers with safe drinking water and keeping its neighborhoods and waterways clean.

OUR VISION

To be a strong proponent and protector of our environment and the health and vitality of our communities.

POSITION DESCRIPTION

The Operations Manager I, Chief of Routine Services encompasses managerial work related to the administration of departmental policy and overseeing or coordinating agency operations.

Employees engaged in overseeing or coordinating agency operations are responsible for planning, organizing, implementing, administering and supervising the interpretation and application of agency policies, directives and procedures designed to accomplish the mission of the agency.

Work of this class may involve supervising professional and technical support workers.

ESSENTIAL FUNCTIONS

• Plan, organize, implement, supervise, and administer the interpretation and application of policies, directives and procedures designed to accomplish the mission of the agency and the operations of the Routine Services operations.
• Participate fully in identifying and balancing division, agency, and City priorities with changing laws and public perceptions.
• Operate in capacity at dual division locations.
• Consult with the City’s Office of Compliance to ensure all laws and mandates are followed for the Routine Services locations.
• Act as the primary spokesperson for the Routine Services Division.
• Build relationships with key stakeholders as needed to achieve the mission of the agency.
• Meet with Agency colleagues, other City agencies, and members of the community / community associations to resolve problems with division operations.
• Collect, review and approve data, statistics, measures, and metrics for Citi-stat bi-weekly reporting.
• Manage staffing needs and prioritize work schedule and location; adapt to unanticipated changes, challenges, and requests.
• Manage tactical / strategic operations of the division. Ensure the evaluation and implementation of plans required for accomplish divisional goals and objectives.
• Formulate metrics targeted to increase the effectiveness and efficiency of the division using measurements collected through updated data collection processes.
• Analyze division performance, review and present consolidated recommendations for staff performance improvements.
• Review Solid Waste Supervisor vehicular and personal accident reports and citizen complaints for accuracy and completeness.
• Prepare, present and advocate for division budget priorities and policy priorities.
• Oversee the preparation of payroll and personnel records.
• Work closely with routing software contractor and division staff to properly and effectively provide guidance for routine services routing optimization.

EDUCATION AND EXPERIENCE REQUIREMENTS

EDUCATION : Have a master’s degree in business administration, Public Administration, Management, Law, or related field from an accredited college or university.

AND EXPERIENCE : Have six (6) years of senior management, policy-driven operational responsibilities including 3 years of experience managing homogeneous functions through subordinate supervisors is required.

OR NOTES (EQUIVALENCIES) : Have an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to learn and apply new skills
• Ability to adapt to new technology and use technology to increase productivity
• Values and understands importance of high-quality service delivery
• Engage and actively listen to others
• Identify and manage competing and shifting priorities effectively
• Possess a high level of ethics and integrity
• Provides viable solutions to complex problems
• Demonstrated openness and receptiveness to change
• Solicit feedback from others; recognizes own strengths and weaknesses
• Sets and thoroughly communicates expectations and requirements
• Takes corrective action to ensure that conflicts and disagreements do not reoccur.

NOTE : Those eligible candidates who are under final consideration for appointment to positions in this class will be required to authorize the release of criminal conviction information.

Financial Disclosure : This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER

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