Description
The Phone Support Clerk facilitates sales and provides information to the full compass customer and provides overflow support customers that are assigned.
The phone support clerk cultivates potential and current customers by processing incoming orders, answering questions, providing guidance.
Customer feedback is priceless, and problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer issues.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Key Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responsible for representing us to clients and customers by providing high-quality and efficient customer service.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Ensure compliance with all company and client policies and procedures.
Skills, Knowledge and Expertise
- Empathy. Empathy is the ability to understand another person's emotions and perspective.
- Problem solving. Being able to solve problems is key to customer service.
- Communication.
- Active listening.
- Technical knowledge.
- Patience.
- Tenacity.
- Adaptability
Benefits
- Medical / Prescription Insurance.
- Flexible Spending Account.
- Paid Time Off.
- Sick Days.
- Bereavement.
- Perfect Attendance.
- Jury Duty.
- Worker’s Compensation
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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