Workforce Management Analyst

A company is looking for a Workforce Management Analyst responsible for analyzing workforce data and optimizing staffing schedules.

Key Responsibilities

Develop accurate volume and workload predictions using historical data

Create efficient staffing schedules while monitoring adherence and adjusting as necessary

Identify process inefficiencies and present recommendations to leadership

Required Qualifications

2+ years of experience in an analytics-related role

Experience with workforce management platforms such as Verint, NICE WFM, or Genesys

Advanced Excel skills and familiarity with BI tools like Tableau or Power BI

Bachelor's Degree in Business Administration, Analytics, Statistics, or equivalent experience

Valid US Driver's License