Job Summary
As a Cosmetic Sales colleague, also known as a Beauty Advisor, your focus is to support the Beauty needs of our customers to drive sales.
Both a product educator and beauty enthusiast, you specialize in making our customers feel beautiful and confident. You are focused on building a client base and nurturing strong client relationships in order to meet sales goals.
You embrace innovation by leveraging new selling ideas and are comfortable communicating with customers virtually and via phone.
You will provide customer consultations, including applying make-up and products.
What we can offer you :
- An inclusive, challenging, and refreshingly fun work environment
- Empowerment to perform impactful work with tangible results
- Coverage across medical, dental, vision, and retirement
- Employee Assistance Program (mental health and financial literacy resources)
- Fully-Funded education benefits may include 100% of tuition, books, and fees
- Merchandise discounts
- Colleague Resource Groups (CRGs), give-back / volunteer opportunities
What you will do :
- Acknowledge customers in a friendly and helpful manner
- Leverage product knowledge to provide expert advice to each customer based on their desires, features, and preferences
- Introduce customers to beauty products and build a rapport to identify undiscovered needs.
- Explain and demonstrate the use of all beauty products through actual application on the customer
- Ensure proper presentation, organization, storing and replenishment of stock
- Use our clientele program to build relationships with customers, meet sales goals, share promotions and product launches, and engage customers in our rewards program
- Participate in pre-selling and sales-driving events to maximize sales and reach personal sales goals
- Self-motivated to stay current on Macy’s beauty product knowledge and beauty trends
- Remain up to date with all training through Macy’s educational resources, including attending Vendor trainings and virtual trainings as requested
- Merchandise new receipts, process damages, testers and select merchandise to return to vendors
- Use point of sale technology and applications to assist in selling and fulfilling of customer orders.
- Adhere to hygiene standards and asset protection control and compliance procedures
Who you are :
- Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and colleague.
- Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality
- Ability to communicate and share information with diverse groups of customers and peers
- Self-starter and able to adapt quickly to changing customer expectations and needs
- Resourceful and able to adapt quickly to changing priorities and deadlines
- At least 1 year of customer service or selling experience required
- Previous cosmetic or fragrance sales experience a plus
Physical requirements you will perform :
- Prolonged periods of standing / walking around the store or department
- Frequent use of computers, handheld electronic equipment and cash registers
- Reaching, crouching, kneeling, stooping and color vision
- Lifting and moving items weighing up to 25 lbs.
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