To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.
10+ years of experience in Application Support with Preference to previous telecom domain. Hands on experience in working with Java Springboot, Microservices, Kubernetes and PythonHands on experience on Cloud and onprem deployments Previous hands on experience in troubleshooting using AppDynamics and Splunk.
Should be able to troubleshoot and debug code Should have commanding knowledge in Linux, Shell Scripts, Python, Oracle SQL Queries, Jenkins, Maven, GIT, BitBucket.
Incident HandlingManagement, ITSM Tool. Should be a team player Excellent communication skills - Spoken and Written. (1.
To troubleshoot and resolve critical and complex tickets. (2.) To create the root cause analysis for critical issuesorfaults (hands on working).
3.) To implement any necessary preventive measures to reduce future defects. (4.) To provide technical assistance to the team members in resolving customer issues.
5.) To execute continuous improvement activities and to improve the team s performance.
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