General Manager

Reports To : Operations Director / Vice President of Operations

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Classification : Exempt

Summary :

The General Manager has overall responsibility for all activity and business operations at their assigned Snap Fitness location(s).

Their primary focus is generating revenue through membership sales, problem solving, product sales, promotions and being the champion of quality service to staff and guests.

Additionally, the GM will do this while providing a clean, well-serviced facility for all to enjoy. The GM will achieve these results through their ability to positively motivate and develop their staff while providing a safe, fun place to work.

Position Responsibilities :

• Sale of Personal Training services
• Member services and retention
• Enhance public reputation through community involvement
• In-club marketing and programming
• On-site problem solver to both staff and guest concerns
• Champion of maintaining undisputed levels of superior customer service and staff recognition

Required Attributes :

• A well-developed understanding and use of management skills such as recruitment, selection, training and development, coaching, goal setting, performance management, delegation and organization
• Strong motivational, communication, team building and training skills
• High levels of professionalism, honesty, integrity and work ethic
• Superior sense of customer service
• Working knowledge of basic computer software including MS Word, Excel, and Outlook
• Willingness to work flexible hours
• Ability to conduct introductory certified personal training sessions and assessments
• Strong time management skills
• Ability to speak in a professional manner to small or large groups in and out of the club
• Ability to promote club programs externally through public relations and reputation management programs
• Comfortable with B2B marketing
• Can identify and execute on current health, fitness and market trends

Other :

Mandatory job training will be attended. Conference calls and live sales training will occur weekly.

Preferred Qualifications :

Bachelor’s degree (prefer in Business Administration or fitness related field).

Competencies :

• Self-Directed
• Team building skills
• Strong attention to detail
• Strong interpersonal skills
• Strong time management skills
• Strong organizational skills

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