Innova Solutions is immediately hiring for a Customer Service Representative
Position type : Full-Time, Contract
Duration : 9 Month
Location : Denver, CO
As a Customer Service Representative, you will :
- Admin Support for many offices, helping in the Service Coordinator role. Answering customer phone calls and emails for service requests, inquiries, help handle and resolve complaints.
- Daily task and Major job duties / Responsibilities include :
- Call taker
- Taking New service request
- Entering info into system
- Getting info to scheduler to schedule service
- Might be scheduling services when team members are OOO.
- Monitor service Inbox / Email for incoming requests.
- Customer phone calls
- Help pull daily / weekly reports- help keeping systems up to date
- Data entry
- Electronical filing
- Education / Experience : High School Diploma or equivalent. REQUIRED
- Customer service related experience required. PREFERRED
- Clerical / office / Admin experience PREFERRED
Volume- When weather gets hot there is higher call volume so, this can be a fast paced role. Super cold weather also brings higher volume.
Customer service background- This resource Needs to be able to handle escalation situations. Keep a level head, communicate clearly, seek to understand frustrations and resolve.
Key competencies
Over communicating- following up on status and progress, email follow up, phone call follow up
Clear communication.
Attention to detail
Ability to work independently and manage one’s time.
Top 3 skill
Open, clear communication verbal and written
Phone etiquette.- positive attitude- service with a smile
Some computer experience- This resource will be working in 4 different systems. So they need to be able to be cross functional across systems.
The ideal candidate will have : Customer service, High call volume and administrative support experience.
Thank you!
Dishank Sharma
Sr Associate Recruitment
PAY RANGE AND BENEFITS :
Pay Range* : $18 - 20 per Hour
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
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