RECEPTIONIST / CUSTOMER SERVICE ASSISTANT

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Receptionist / Customer Service Assistant

Receptionist / Customer Service Assistant is loading Receptionist / Customer Service Assistant flyout is opened, job details tab has been activated and description tab is selected Location 999 Rush Creek Place, Novato, CA Description DEFINITION

Under supervision, acts as a receptionist, answers the telephone, fields customer calls, receives payments and accounts for money, performs computer entry and clerical work including professional electronic correspondence, and related work as required.

DISTINGUISHING CHARACTERISTICS

This position is the initial contact for customers and visitors to the District, both by phone and in person, and therefore exhibits professional and tactful demeanor at all times.

This position is distinguished from the Account / Credit Clerk position series in that it entails less billing functions and customer problem investigation and follow-up.

SUPERVISION RECEIVED

Receives direction and supervision from the Consumer Services Supervisor. Examples of Duties ESSENTIAL DUTIES

• Acts as receptionist and directs walk-in public to proper office; answers telephone and routes calls to proper departments and individuals;
• receives payments, makes change and gives receipts; answers service questions from consumers by telephone and via email;
• balances and counts cash; endorses and lists checks received; totals daily receipts and makes bank deposits; responds to customer inquiries on account status by accessing computer data;

operates radio unit to transmit messages. Enters new vendors into the database, processes vehicle timesheets, scans disbursements and other miscellaneous documents, orders office supplies, processes backflow updates, processes address changes provided by USPS, processes customer changes submitted by LockBox, and maintains collection list.

OTHER DUTIES

Prepares reports, correspondence, schedules and statistical data. Handles LIRA applications including mailings and processing to customer accounts when received.

Alphabetizes and files Sign In / Sign outs and Customer Proflies. Completes work orders in Core. Coordinates mailings of Delinquent Letters, New Customer Letters, Late Charge Letters, and any Consumer Services Department letters as needed.

Creates Door Hangers, makes copies of forms, and assembles envelopes requiring labels. Fills in for other department personnel as required due to workloads, sickness or vacation.

Processes mail in absence of District Secretary. Serves as backup to the Engineering Secretary in preparing and posting the Board agenda packet when the District Secretary and Engineering Secretary are absent.

Coordinates or supports special projects and other District related duties as assigned.

Minimum Qualifications Education / Experience

Any combination of education and experience equivalent to possession of a high school diploma or its equivalent and two years of general clerical and public contact experience.

Knowledge / Skills / Ability

• Knowledge of : * The methods of receiving and accounting for money and general clerical procedures.
• Skill in : * Operating a personal computer and other office equipment.
• Ability to : * Use a 10-key adding machine by touch; compute and make changes quickly and accurately; keep accurate financial accounts and records;
• present a pleasant voice, manner and personality; meet the public courteously and effectively and to develop sufficient background knowledge in waterworks operation to properly answer their inquiries;
• operate office machines with proficiency; work under tight time frames and deadlines; exert judgment to prioritize needs;

remain available nights, weekends and holiday in the event of an emergency; maintain effective working relationships with those contacted in the course of work.

Supplemental Information Possession of a valid Class C California driver's license.

Spanish / English Bilingual language skills preferred.

The District offers excellent benefits, which include :

• Public Employee Retirement System (CalPERS) retirement benefit is coordinated with Social Security and is based on 2.5% per year of service times the highest annual salary earned for CalPERS Classic Members (based on retirement at age 55) and 2% per year of service times the highest average 3 years of annual salary earned (based on retirement at age 62) for new CalPERS members.
• The employee contributes a percentage of gross pay to CalPERS equaling the full employee contribution. (8% for CalPERS Classic Members;

6.25% for CalPERS new members)

• Excellent health, dental and vision care plans for employee and dependents.
• Vacation (upon eligibility) starting at 2 weeks and increasing to 5 weeks per year.
• Sick leave - Twelve days per year (may be accumulated and; 50% of any amount accumulated over 90 days can be traded annually for cash).
• Holidays - Fourteen per year.
• Life insurance - equal to annual salary up to $200,000.
• Other voluntary and employee paid specific insurance coverage through AFLAC and or IRS Section 125 pretax Flexible Spending Plans.
• Multiple voluntary deferred compensation options.

All new employees serve a probationary period of 6 months from date of hire. A full description of District benefits and employee related policies are summarized in the District Employee Handbook.

The salary and benefits described herein do not represent a contract and may be changed without notice.) Canvass Form

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