Claims Handler - Workers’ Compensation

About DHL and IRM :

DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are : Connecting People.

Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs.

We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group.

As our business keeps growing, we want you in our Americas region.

Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

Job Purpose :

DHL is offering one exceptional candidate the chance to help achieve the IRM vision of being the highest performance shared service provision within DHL, while contributing added value to the group.

This role is responsible for applying professional Workers Compensation claims knowledge, administration, processing claims, analytical skills, and reporting services for the DHL divisions in alignment with IRM Shared Service.

This is a hybrid position based in our Plantation, FL office. Additional experience and qualifications include :

Your Tasks :

• Provide clarification on claims dispositions, claim guidance and allocations.
• Escalates claim issues to management, BP’s, TPA and legal when needed.
• Analyze, review, and manage claims processes as designated by Client Service Agreement with TPA supporting the gathering and recording of information related to claims in a timely manner and assist with questions from the Business Partner and be viewed as a Trusted Advisor.
• Oversees and guides Third Party Administrator with investigation of claims to determine the exposure to the business.
• Ensure accurate financial forecasting for the life of a claim.
• Makes financial decisions based upon Workers Compensation structured guidelines, policies and procedures with binding authority up to $25K.
• Roundtables claims with TPA, legal and case management to develop an agreed upon resolution strategy.
• Communicates effectively with associates, internal customers, external customers, business partners, and management. Is viewed as a trusted advisor and the Workers Compensation subject matter expert when evaluating claims, in an effort to bring the file to the most cost-effective resolution directly impacting the bottom line.
• Ensure that the TPA is using resources to mitigate exposure (Case Management, surveillance, background checks, prior medical records and findings are clearly documented in file notes).
• Builds and maintains internal and external relationships.

Your Profile :

• Bachelor Degree (Preferred) or equivalent Workers Compensation claims experience.
• 5+ years of Workers Compensation claims handling required.
• All Lines Adjuster License preferred.
• Ability to manage relationships in a fast-paced environment, while demonstrating persistence and the ability to influence management with strong technical Workers Compensation knowledge.
• Excellent written and verbal communication skills.
• Strong Microsoft Office skills.
• Excellent analytical and organizational skills.
• Knowledge of life of claim handling processes.
• Ability to provide and receive direct, candid feedback
• Strong time management skills.

We offer :

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

The EEO is the Law poster is available here :

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Equal Opportunity Employer, Disability / Vets. Click here for EEO Statements and Reasonable Accommodations.