Field Service Technician I- Salt Lake City, UT

Field Service Technician I- Salt Lake City, UT

Job Category : Operations

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Requisition Number : FIELD003782

Locations

Showing 1 location

Job Purpose

The Field Service Technician I is responsible for traveling to various facilities to maintain, repair, and resolve issues on all company products, features, and equipment.

This role can serve as an onsite, hybrid, or roving technician providing both technical and administrative support to our customers.

Provides support to our tablet customers by administering programs and ensuring tablets are fully utilized.

• Primary representative between on-site facility personnel, Account Management & other company personnel.
• Setting up and maintaining individual tablets for users.
• Repairs phones, kiosk, video terminals, WAP’s, tablets, and other required equipment within correctional facilities within the assigned area.
• Providing technical support and troubleshooting issues with tablets.
• Ensuring security measures are in place to prevent misuse of the tablets.
• Assisting with software updates and installations on the tablets.
• Managing user accounts and access permissions on the tablets.
• Collaborating with other staff members to coordinate tablet usage schedules.
• Training incarcerated individuals on how to use the tablets effectively and responsibly.
• Responsible for maintaining inventory and ensuring extra inventory or damaged inventory is returned for multiple sites.
• Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information.
• Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution.
• Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services.
• Provide administrative services on an as-needed basis or when dedicated to a particular customer : data entry including PIN / PAN, blocks / unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and / or video to CD / DVD per subpoena and testifying in court when required.
• Maintains inventory of equipment and tools.
• Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.).

Knowledge, Skills, and Abilities

• Ability to understand the customer’s service needs for various facilities and work to improve the operation of their facility regarding all company products such as : Offender Calling System, Video Visitation, Kiosk, and / or Tablets.
• Ability to work all tasks to completion with a high sense of urgency and the highest work quality.
• Must have the ability to quickly learn company products, features, and equipment.
• Demonstrated experience in determining alternatives to escalations deciding when assistance is needed in dealing with the various problems reported.
• Timely responses to requests from management and customers via phone, e-mail and / or with reporting.
• Adhere to Field Service Standards and all Company policies.
• Self-starting, able to self-train on communications-based product lines.
• Excellent ability at multi-tasking, setting priorities and tracking issues concurrently.
• Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians, and management.

Minimum Qualifications

• High school diploma or GED.
• 1+ years of installation repair and maintenance of communication and networking devices.
• Experience working with Windows OS, VOIP, and wireless technology.
• Must be able to pass MVR and in-depth background checks.

Preferred Qualifications

• 2+ years of installation repair and maintenance of telecom and networking devices.
• Previous experience working in law enforcement or correctional environment.

Physical Requirements

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.

May be required to lift up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Salary and Benefits :

At Aventiv Technologies, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

$22.36-$25.49 / hour (depending upon experience).

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination, and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination.

We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

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