Position Summary :
This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.
Essential Duties and Responsibilities :
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
Other duties may be assigned.
- Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
- Answer telephone promptly and in a polite and professional manner
- Accesses EHR to communicate to clinical staff members and / or providers telephone encounters using SBAR format and / or appropriate smart phrases
- Balances cash sheet and cash drawer in accordance with established standards
- Operates a multi-line telephone console
Experience Requirements :
Minimum one-year experience in customer service, preferably in a related clinical environment
Education, Licensure & Certification Requirements :
- High School diploma or equivalent
- Associates degree or related healthcare certification, preferred
Knowledge, Skills, and Abilities Requirements :
Strong attention to detail and accuracy, professional attitude,
reliable
- Ability to handle confidential and sensitive information
- Ability to communicate in an active multi-office environment
- Ability to efficiently operate all job-related office equipment
- Ability to follow or provide verbal and written instructions
- Ability to relate to persons with diverse educational,
socioeconomic and ethnic backgrounds
- Basic to intermediate computer operation
- Mathematical and / or analytical ability for basic to intermediate
problem solving
- Specialty knowledge of systems relating to job function
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