Permanent Supportive Housing Case Manager

Job Description

Job Description

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community.

We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

The Road Home is an Equal Opportunity Employer

Diversity, Equity, Inclusion & Belonging (DEIB) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing.

We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours / week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary

The Permanent Supportive Housing Case Manager will work as part of our Housing Case Management Team to provide direct Case Management services to families who have moved out of homelessness and are living in housing throughout Salt Lake County.

The Case Manager will help connect families with resources, and work closely with the Case Management Team, other agencies, and community partners to help support and facilitate families in meeting their diverse needs.

Case Management duties will include time in the office, in families’ homes, and in agency vehicles transporting clients throughout the county.

Services will be provided with an emphasis on Trauma Informed Care and Housing First principles.

• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Positions Available

1 Location

Palmer Court Reports to

Permanent Supportive Housing Supervisor Position Status

Full-Time Shift

Monday - Friday, 40 hours Grade, Starting Rate

Grade 6, $18.90 / hour FLSA Status

Non-Exempt Duties and Responsibilities

• CM will work with families / singles with long term rental assistance vouchers and assist in getting them stabilized in their housing and community.
• Focus on housing and strengths-based practices to meet the unique needs of each tenant.
• Be familiar with rental assistance funding sources.
• Be familiar with Trauma Informed Care and Housing First practices.
• Provide clients with program referrals and links to other community resources, and facilitate each client’s access to these resources.
• Provide direct case management to families and singles, including : crisis management, ongoing assessment, goal setting, and problem solving.
• Assist clients in obtaining employment and or working on applying for Social Security benefits.
• Advocate and negotiate on the client’s behalf with property managers.
• Assess children’s needs to make appropriate community referrals, and liaise with schools as needed for supportive services.
• Assist tenants in getting on waitlists for Section 8, Public, and Subsidized Housing.
• Attend weekly staff meetings, case staffing, and additional meetings as assigned.
• Engage in daily collaboration with other departments, maintaining and promoting a healthy team environment.
• Keep accurate records, case management notes, and statistical data as assigned.
• Other duties as assigned

Promoting Best Practice

You must :

• Be willing to demonstrate an awareness of and desire to understand the diverse populations we serve.
• Contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
• Have a willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.

Other duties as assigned

Skills and Requirements

• Ability to work individually in a self-directed manner, and as part of a team.
• Ability to work in highly stressful situations.
• Strong interpersonal skills and ability to work with diverse populations.
• Excellent organizational skills.
• Strong computer skills and able to use Microsoft Office programs.
• Access to reliable transportation; personal vehicle helpful.
• Must pass a pre-employment background check and drug screen.
• Must have a clean driving record and be insurable on our agency policy. Driving will be a daily requirement.
• Must pass a pre-employment background check and drug screen.

Education and Experience

• Bachelor’s Degree in a related field preferred
• Experience working with a diverse population preferred

Physical and Equipment Requirements

• Ability to lift 25 pounds.
• Ability to stand and / or walk for at least an hour at a time.
• Ability and willingness to drive an agency vehicle.

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