Registered Nurse RN - Program Coordinator - Hepato-Pancreato-Biliary - Northeast Georgia Physicians Group NGPG - FT Days

Job Category :

Nursing - Registered Nurse

Work Shift / Schedule :

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role : Job Summary

Job Summary

Under the general direction of the Practice Manager and HPB Surgeons. The HPB Program Coordinator, a Registered Nurse, is responsible for the navigation of the patient through the continuum of healthcare during the patients time within the NGPG practice, and during the time in which they are under the care of an NGPG Hepato-Pancreato-Biliary Surgeon or Physician Assistant.

Significant implementation includes planning, implementation, coordination, monitoring, and evaluation of individualized care options, services, resourcing, education and follow up needs.

Coordinates and manages access including all urgent and semi-urgent patient referrals to and from the practice and other ancillary programs in all NGHS and surrounding markets involved in the course of the HPB patient's care.

The Program Coordinator will serve as primary clinical contact as well as be responsible for HP data management, including development of scheduled and requested reports.

Evaluates ongoing systems processes and develops quality improvement processes to enhance clinical care and resource allocation.

Minimum Job Qualifications

• Licensure or other certifications : Licensed to practice as RN in Georgia
• Educational Requirements : Bachelors degree in Nursing
• Minimum Experience : 2 years clinical experience in hospital or clinical practice setting.
• Other :

Preferred Job Qualifications

• Preferred Licensure or other certifications :
• Preferred Educational Requirements :
• Preferred Experience :
• Other :

NGHS Core Competencies

• I Show Vulnerability when I :
• trust others and assume positive intent.
• am emotionally accessible and transparent without hidden agendas.
• acknowledge weaknesses and accept responsibility for mistakes.
• am comfortable saying I don’t know and asking for help.
• seek and accept feedback in a non-defensive manner.
• forgive others and give the benefit of the doubt.
• I Display Empathy when I :
• seek to know others on a deeper level.
• work to ensure others feel included.
• accept others for who they are without judgment.
• show concern for the well-being and challenges of others.
• consider the human impact before making decisions.
• I Demonstrate Courage when I :
• do not hold back on anything that needs to be said.
• do the right thing even when that is difficult.
• speak my own truth, even when that means standing alone.
• address potential conflict quickly and directly.
• commit to seeing a difficult conversation through to the end.
• I Demonstrate Radical Listening when I :
• seek to understand the other person’s viewpoint first, before expressing my own viewpoint.
• listen for the unsaid.
• ask questions to confirm understanding.
• accept others’ perceptions as their truth.
• take action to help others feel fully heard and seen.
• pursue as many different viewpoints as possible and embrace the bearer of bad news.
• I Promote Teamwork when I :
• treat others in a respectful manner, regardless of their position, identity, and background.
• encourage and support my coworkers.
• value and acknowledge others for their contributions to the success of the team and NGHS.
• put the good of the team and NGHS first.
• strive to find common ground to solve problems for the good of NGHS.
• cut across boundaries to get things done.
• I Hold Others Accountable when I :
• provide clear, consistent, and frequent communication about what is most important.
• clarify what is less important to establish clear priorities.
• help others see their blind spots.
• look for every opportunity to provide reinforcing feedback.
• provide immediate and actionable corrective feedback.
• I Strive for Continuous Improvement when I :
• hold myself personally responsible to seek improvements every day.
• experiment regularly with new ideas and approaches.
• demonstrate initiative and perseverance to overcome obstacles and resistance to change.
• embrace mistakes and pivot quickly if a new approach fails.
• seek to always be better tomorrow than today.

Organization Expectations

• Quest : Demonstrates / utilizes Quest tools in department.
• Talent Development : Coaches and develops staff.
• Safety : Promotes patient, visitor and staff safety and effectively manages hazards that lead to injury or harm.
• Productivity : Meets productivity expectations.
• Regulatory Compliance : Ensures department’s compliance with all regulatory, DNV, mandatory education, and similar requirements.

Key Performance Indicators (KPI)

Identifies unit / department level goals that align with the organization's Key Performance Indicators.

HIPAA (Health Insurance Portability and Accountability Act)

If, in the normal course of my duties and responsibilities, I am required to access protected health information (PHI) and electronic protected health information (EPHI) for the purposes of treatment, payment and operations within Northeast Georgia Health System, I will limit such access to only the minimum necessary amount of PHI and EPHI necessary to perform the functions of my job.

If access is not required in the normal course of my duties and responsibilities, I will not access PHI or EPHI.

Job Specific And Unique Knowledge, Skills And Abilities

• Strong communication skills, interpersonal skills, a collaborative nature, and a positive presence
• Working knowledge of organizational payment processes and procedures
• Strong organizational skills and the ability to work independently with minimal supervision
• Strong nursing skills with extensive nursing knowledge and ability to safely triage patient concerns and make appropriate recommendations or escalate appropriately for the HPB patient population
• Analytical ability necessary to plan and coordinate the HPB continuum of care alongside the surgeon to ensure effectiveness
• Promotes teamwork and demonstrates respect for co-workers
• Must have critical thinking skills, be able to problem solve independently, work well in a team environment. Strong written and verbal communication skills.

Essential Tasks And Responsibilities

• Cultivates strong relationships with top strategic referrers to increase access and case volume. Primarily responsible for utilizing the nursing process in providing healthcare needs of assigned patient within existing standards of care.
• Serves as first point of contact to patients, their families / representatives, outside agencies, physicians, and referrers.

Responds to inquiries for access to Hepato-Pancreato-Biliary care, inquiries typically received through Epic work que, Online Inquiry

• Responsibilities for coordination of outpatient referrals and when necessary coordinating admission / scheduling for appropriate inpatient needs for NGPG General Surgery and Hepato-Pancreato-Biliary services.
• Actively markets NGPG Hepato-Pancreato-Biliary treatment types to internal clinics and external groups through direct education to clinic staff, health fairs, community outreach fairs, and / or community events.
• Maintains and develops working relationships with referral coordinators, both internal and external, to ensure no barriers or delays in scheduling of consultations to the clinic.
• Evaluates and develops improved practices for all clinical care of the Hepato-Pancreato-Biliary program. Serves in a primary nursing role working closely with the surgeon and PA during clinic as well as non-clinic days as needed.
• Coordinates with physician leadership and designees (i.e. resident physicians) in Hepato-Pancreato-Biliary Surgery to review and develop quality improvement processes within the program.

Coordinates with NGHS and NGMC leadership as needed for quality improvement within the scope of the HPB program

• Responsible for developing and evaluating data reports from the HPB-NSQIP database system.
• Works closely with surgery scheduler in order to optimize all surgical scheduling and patient management, is able to function as surgery scheduler as needed.
• Coordinates with administration of NGHS, NGPG, and Cancer Center in program development and quality improvement.
• Identifies trends with high volume referring offices and works closely with Business Development to continually develop positive community referral relationships.
• Acts as a backup to maintain QGenda schedules for Surgeon and Resident Call Schedules as requested.
• Identify and enter IT ServiceNow Tickets, Report variances using RL6 system software.
• Contact potential patients for Histotripsy Treatment & responsible for creating charts, requesting records, collecting and maintaining data, and ensuring initial patient contact for candidacy for Histotripsy program.
• Functions as an expert Clinician and mentor for staff
• Other duties as assigned.

Physical Demands

• Weight Lifted : Up to 20 lbs, Occasionally 0-30% of time
• Weight Carried : Up to 20 lbs, Occasionally 0-30% of time
• Vision : Moderate, Frequently 31-65% of time
• Kneeling / Stooping / Bending : Occasionally 0-30% of time
• Standing / Walking : Occasionally 0-30% of time
• Pushing / Pulling : Occasionally 0-30% of time
• Intensity of Work : Frequently 31-65% of time
• Job Requires : Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Environment and Working Conditions

OSHA Category I : Job classifications in which the normal duties may involve contact and potential exposure to blood or other potentially infectious or hazardous materials.

Appropriate personal protective equipment is to be used whenever potential exists for exposure to potentially infectious or hazardous materials.

Working at NGHS means being part of something special : a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS : Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.