Salesforce CRM Analytics (CRMA) Technical Specialist

Salesforce CRM Analytics (CRMA) Technical Specialist

Position Summary : The Salesforce CRM Analytics (CRMA) Technical Specialist will be responsible for designing, developing, and implementing advanced analytics solutions using Salesforce CRM Analytics (formerly known as Einstein Analytics).

The ideal candidate will have a strong background in Salesforce, data analytics, and business intelligence, with the ability to translate business requirements into effective analytical solutions.

Key Responsibilities :

Solution Design and Development :

• Design and develop advanced analytics solutions using Salesforce CRM Analytics.
• Create custom dashboards, reports, and data visualizations to meet business requirements.
• Implement data integration processes to ensure accurate and timely data availability in CRM Analytics.

Data Management and Integration :

• Collaborate with data teams to integrate data from various sources into Salesforce CRM Analytics.
• Ensure data quality and consistency by implementing data validation and cleansing processes.
• Manage data flows and pipelines to support analytical needs.

Business Analysis and Requirements Gathering :

• Work closely with business stakeholders to gather and analyze requirements for analytics solutions.
• Translate business needs into technical specifications and design documentation.
• Provide insights and recommendations based on data analysis to support business decision-making.

Performance Optimization and Troubleshooting :

• Monitor and optimize the performance of CRM Analytics solutions.
• Identify and resolve issues related to data integration, visualization, and overall system performance.
• Implement best practices for data management, security, and compliance.

User Training and Support :

• Conduct training sessions for end-users to ensure effective utilization of CRM Analytics solutions.
• Provide ongoing support and troubleshooting assistance to users.
• Create and maintain documentation, including user guides and technical manuals.

Continuous Improvement :

• Stay updated on the latest Salesforce CRM Analytics features, updates, and best practices.
• Proactively identify opportunities for process improvement and optimization.
• Contribute to the development of analytics strategies and roadmaps.

Qualifications :

• Experience :
• Minimum of 3-5 years of experience in Salesforce CRM Analytics (Einstein Analytics) or similar analytics platforms.
• Proven experience in designing and developing advanced analytics solutions and data visualizations.
• Skills :
• Strong proficiency in Salesforce, including Salesforce CRM Analytics, Salesforce Lightning, and Apex.
• Experience with data integration tools and techniques, such as Salesforce Data Loader, ETL tools, and APIs.
• Proficiency in SQL and data manipulation languages.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Certifications : Salesforce Certified Einstein Analytics and Discovery Consultant, Salesforce Administrator, or other relevant certifications are a plus.

Preferred Qualifications :

• Experience with other Salesforce products, such as Sales Cloud, Service Cloud, or Marketing Cloud.
• Familiarity with business intelligence tools and technologies, such as Tableau, Power BI, or Qlik.
• Knowledge of data warehousing concepts and technologies.

About US

Working at Jade Global

Interested in this role You can find all the relevant information in the description below.

Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world.

We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees.

We seek to provide the benefits you need while standing behind you every step of the way. Our programs include health-related policies and leave donation policy.

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