General Summary
The Store Associate provides friendly service to customers shopping in-store and those engaging through omni-channel services.
They assess the customer’s needs and provide assistance by executing the company’s customer service model, always putting the customer first.
Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipment, regular cleaning, and maintenance.
Store Associates must demonstrate behaviors that align with the company values . Store Associates are brand ambassadors and responsible for the end-to-end experience, from online to store.
Store Associates must comply with all policies and procedures.
Reports to : Store Manager and / or Customer Experience Leader (CEL)
Our Values : We Love What We Do
We Love What We Do
Bring positive energy and enthusiasm.
We Own What We Do
Give and receive feedback openly and embrace change as opportunities for growth.
We Do What’s Right
Model high standards of honesty and integrity.
We Belong
Value unique experiences and encourage different perspectives.
Essential Duties and Responsibilities :
Be empowered to meet the customer where they are and personalize their experience :
- Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
- Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members.
- Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.
Be committed to the customer having a consistent positive experience :
- We own the physical shopping environment therefore the role includes maintaining a neat, clean, and safe environment for our internal and external customers.
- This includes but is not limited to the following : clearing trash from the aisles, cash wrap, and stockroom, returning shoes back to their location according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways along with any other housekeeping items deemed necessary.
- Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.
Bring the power of shoes to life by leveraging in-store and digital services :
- Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up / delivery.
- Use of company tools to search product availability to order for the customer ie. iPhone, Register.
- Perform other duties as assigned by the management team.
Be responsible to pause and the put the customer first :
- Complete customer transactions while following DSW’s policies and procedures.
- Responsible for accuracy in counting money and providing correct change.
- Operate a calculator and enter data via the register keyboard.
- Partner with the Customer Experience Leader (CEL) when customer situations and service issues escalate.
- Follow all asset protection policies and procedures.
Bring fun and energy to everything you do :
- Actively participates in daily team meetings and ongoing training.
- Be open to and responsive to coaching and feedback.
- Demonstrate teamwork and support inclusivity.
Required Skills :
- Must have the availability to meet the needs of the business.
- Professional, friendly, and customer service focused.
- Ability to move with tempo to meet time bound expectations.
- Good verbal and written communication skills.
- Proficient in use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
- Must have the ability to spend up to 100% of working time standing or walking around the store.
- Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
- Stoop, kneel, crouch or crawl on a frequent basis.
Experience :
- No previous retail experience required.
Part-Time Store Merchandising Associate
Execute store merchandising standards following merchandise and visual guidelines for product presentation in a timely and accurate manner. Support and partner with other associates on merchandising incoming product. Exercising good judgment and discernment when making decisions; taking appropriate ...
Retail Sales Associate (Part-Time)
Position Responsibilities Provides WOW! Customer Service Ensures assigned store tasks are completed in a timely manner on assigned shift Operates cash registers and follows established cash handling procedures Follows company policies and loss prevention procedures Maintains a safe working environme...
Part Time Sales Associate
Partner with store leaders to achieve individual goals and daily expectations. As a Sales Associate, you are the ultimate brand ambassador. You help keep the store looking beautiful by ensuring merchandise is well-organized and in the right place on the sales floor, ready to impress customers. Sales...
Part-Time Stockroom Operations Associate (Early Morning)
Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership. In this role, you will deliver excellent customer service and consistent execution of store operation...
Seasonal Associate part Time
Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you want to work for a brand that places an emphasis on empowering customers and associates in its community, Lane Bryant is the place for you. Promote in-store events and company progra...
Hollister Co. - Key Holder (Part Time), Mayfair
As a floor supervisor on duty, the Key Holder (Part Time) will be responsible for, but not limited to, completing basic store operations, opening and closing tasks and leading associates in daily tasks. The Key Holder (Part Time) is also responsible for operating as the floor supervisor on duty in t...
Part Time Sales Associate
Promote career growth by working with store management in the opening, closing and operating of a retail store. GNC is looking for dynamic sales associates that not only “Live Well” as a lifestyle, but have the desire to share that passion with others. If that describes you, then join the high energ...
Retail Stocking Team Lead - Part-Time
Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes ...
Hershey's Part-Time Territory Sales Associate (Wausau, WI) - Now Hiring!
A Part-Time role as a Territory Sales Associate (TSA) is a great way for a relationship-oriented person to flex their selling skills while representing some of the biggest and most exciting brands in America! Our TSAs will sell and insure best in class merchandising to include building displays, inc...
Customer Service Lead - Part-Time
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional cu...