Patient Account Coordinator
Location : Float for southern sites, home location West Mid Town
Hours : 8 AM - 5 PM, Random Saturdays
Type : 1 month temp-to-perm, transitioning to Direct Hire
Responsibilities
- Receive Point of Service payment from patients checking out.
- Responsible for accurate and timely charge capture for clinic-based services.
- Ensure that Work Status Forms are faxed to insurer, employer, and other interested parties within 48 hours of patient's appointment.
- Contact patients regarding outstanding balances.
- Establish and maintain payment plans to help patients manage payment of bills.
- Notify patients with balances for upcoming appointments.
- Assist with check-in of patients as needed.
- Monitor and report missing slips to providers and / or the clinical team as assigned.
- Process patient refunds as assigned.
- Collect on delinquent accounts and past due self-pay balances.
- Process payments to patient accounts.
- Schedule appropriate follow-up for Doctor, MRI, and Physical Therapy.
- Respond to patient billing and statement inquiries via email / telephone / patient portal.
- Prepare and submit daily productivity reports as required.
- Other duties may be assigned.
Competencies
- Analytical : Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
- Continuous Learning : Seeks feedback to improve performance; pursues training and development opportunities; shares expertise with others.
- Job Knowledge : Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments;
requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience
- Two years of healthcare or customer service experience required.
- Associate degree in Finance, Accounting, Healthcare Administration, Business, or related area or equivalent education, training, and / or experience required.
- Knowledge of ICD-10, CPT, HCPCS, and the use of modifiers preferred.
- Familiarity with CMS 1500 / UB04 claim forms.
- Knowledge of physician billing and / or collections.
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