Job Description
The Retail Store Assistant Manager is responsible for the daily operation of the store, ensuring smooth and efficient processes, driving sales, and providing excellent customer service.
This role involves managing inventory, and ensuring compliance with company policies. The Retail Store Assistant Manager will maintain a positive and productive store environment that fosters strong customer relationships and meets store performance goals.
Key Responsibilities :
Customer Service Excellence :
Ensure that customers receive top-notch service by setting high standards and modeling the behavior.
Address and resolve customer complaints or concerns professionally and efficiently.
Continuously improve customer service processes to enhance the overall shopping experience.
Operations Management :
Oversee all daily store operations, ensuring they run efficiently and align with company policies.
Manage inventory, including stock replenishment, merchandising, and loss prevention.
Ensure proper cash handling, transaction processing, and store safety procedures are followed.
Intake of service repair requests and coordinate pickup of completed repairs.
Ship orders as requested in a timely manner.
Inventory and Stock Management :
Monitor stock levels, ensuring that popular items are in stock and displayed appropriately.
Conduct regular inventory audits to maintain accurate stock levels and prevent discrepancies.
Collaborate with procurement to ensure timely delivery of goods and manage reorder processes.
Receive purchase orders that are for stock accordingly.
Compliance and Safety :
Ensure compliance with company policies, health and safety regulations, and industry standards.
Conduct regular safety and compliance checks to uphold a safe and secure store environment.
Oversee the security of the store, stock, and property are protected at all times.
Store Presentation :
Maintain the store’s visual standards by ensuring products are well-displayed, clean, and organized.
Implement visual merchandising strategies to create a welcoming shopping experience and increase sales.
Qualifications
High school diploma or equivalent (Bachelor’s degree preferred)
2+ years of experience in retail management.
Strong organizational and multitasking skills.
Excellent customer service and communication abilities.
Experience with retail software (POS systems, inventory management).
Ability to manage multiple tasks simultaneously.
Skills and Competencies :
Customer service and relationship management
Organizational and time management skills
Problem-solving and conflict resolution
Attention to detail in inventory management and store presentation
Adaptability and flexibility in a fast-paced retail environment
Additional Information
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic prohibited by law.
We offer competitive compensation based on experience. This is a full-time position with benefits including 100% employee paid medical insurance, matching retirement plans, paid time off, and opportunities for professional development.
Benchmark Tool & Supply offers competitive compensation packages including 100% paid medical benefits, Life and Short-Term Disability insurances for our employees, matching retirement plan, paid time off, and opportunities for professional development. Come work with us!
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